Automotive Service Manager

3 weeks ago


Farnborough, Hampshire, United Kingdom Halfords Full time
About the Role

We are seeking an experienced and motivated Automotive Service Manager to join our team at Halfords. As a key member of our management team, you will be responsible for driving business performance, delivering high customer satisfaction, and leading a team of technicians and sales staff.

Key Responsibilities
  • Lead and manage a team of technicians and sales staff to deliver exceptional customer service and drive business growth
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty
  • Monitor and analyze business performance, identifying areas for improvement and implementing changes to drive growth and profitability
  • Collaborate with the Centre Manager to develop and implement business plans, targets, and objectives
  • Ensure compliance with health and safety regulations, company policies, and procedures
Requirements
  • Proven experience in a management role within the automotive industry
  • Excellent leadership and communication skills
  • Ability to analyze business performance and implement changes to drive growth and profitability
  • Strong customer service skills and a focus on delivering exceptional customer experiences
  • Ability to work collaboratively as part of a team
What We Offer
  • A competitive salary and bonus scheme
  • Opportunities for career development and progression
  • A comprehensive benefits package, including health insurance, pension scheme, and life assurance
  • A dynamic and supportive work environment


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