Customer Service Team Lead

4 weeks ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Customer Service Supervisor

We are seeking a confident and customer-oriented Customer Service Supervisor to join our friendly team at a UK-based fintech company in Farnborough.

Key Responsibilities:

  • Support the Customer Service Team Managers to ensure the team provides excellent customer service and meets department SLA's.
  • Be aware of contact volumes and resources to ensure the team works effectively throughout the day.
  • Identify potential issues and communicate them with the Customer Service management team.
  • Manage, capture, and resolve customer escalations and complaints from the Customer Service Team.
  • Monitor timekeeping and task adherence across the team and provide feedback.
  • Work collaboratively with the Quality & Training team to support the onboarding of new team members.

Requirements:

  • Proven experience in customer service and team management.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.


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