Customer Service Team Lead
4 weeks ago
Customer Service Supervisor
We are seeking a confident and customer-oriented Customer Service Supervisor to join our friendly team at a UK-based fintech company in Farnborough.
Key Responsibilities:
- Support the Customer Service Team Managers to ensure the team provides excellent customer service and meets department SLA's.
- Be aware of contact volumes and resources to ensure the team works effectively throughout the day.
- Identify potential issues and communicate them with the Customer Service management team.
- Manage, capture, and resolve customer escalations and complaints from the Customer Service Team.
- Monitor timekeeping and task adherence across the team and provide feedback.
- Work collaboratively with the Quality & Training team to support the onboarding of new team members.
Requirements:
- Proven experience in customer service and team management.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
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