Customer Service Team Lead
4 days ago
**Job Title:** Customer Service Team Lead - Fintech Expert
**Job Type:** Full-time
**Location:** Farnborough, UK
Our client, a UK-based fintech company, is seeking a Customer Service Team Lead to join their team. The successful candidate will be responsible for overseeing the daily operations of the contact centre, identifying potential issues, and communicating with stakeholders.
**Key Responsibilities:**
- Support the Head of Customer Services in delivering outstanding service to customers and achieving results
- Oversee all aspects of the contact centre's daily operations
- Work with the Resource Planning Manager to ensure sufficient staffing
- Provide leadership, development, and management of supervisors and agents
- Action escalated member complaints
**Requirements:**
- 2+ years' experience as a Manager in a target-orientated contact centre environment
- Experience in recruiting and managing contact centre teams
- Confident in using standard IT packages
**Benefits:**
- Workplace pension plan
- 31 days of holiday
- Great company events
- Family-friendly leave policies
- Enhanced maternity leave
- Paternity leave
**About the Company:** Our client is a UK-based fintech company based in Farnborough. They are committed to delivering outstanding service to their customers and employees.
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