Customer Service Team Lead

4 days ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

**Job Title:** Customer Service Team Lead - Fintech Expert
**Job Type:** Full-time
**Location:** Farnborough, UK


Our client, a UK-based fintech company, is seeking a Customer Service Team Lead to join their team. The successful candidate will be responsible for overseeing the daily operations of the contact centre, identifying potential issues, and communicating with stakeholders.


**Key Responsibilities:**


  • Support the Head of Customer Services in delivering outstanding service to customers and achieving results
  • Oversee all aspects of the contact centre's daily operations
  • Work with the Resource Planning Manager to ensure sufficient staffing
  • Provide leadership, development, and management of supervisors and agents
  • Action escalated member complaints


**Requirements:**


  • 2+ years' experience as a Manager in a target-orientated contact centre environment
  • Experience in recruiting and managing contact centre teams
  • Confident in using standard IT packages


**Benefits:**


  • Workplace pension plan
  • 31 days of holiday
  • Great company events
  • Family-friendly leave policies
  • Enhanced maternity leave
  • Paternity leave


**About the Company:** Our client is a UK-based fintech company based in Farnborough. They are committed to delivering outstanding service to their customers and employees.



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