Customer Service Supervisor Lead
3 weeks ago
**Customer Service Supervisor Opportunity**
At our client, a UK-based fintech company, we are seeking a highly experienced and motivated Customer Service Supervisor to lead our friendly team. The successful candidate will be responsible for ensuring excellent customer service and meeting department SLAs. Key responsibilities include:
- Supporting Customer Service Team Managers to maintain high-quality customer service
- Identifying potential issues and communicating with the Customer Service management team
- Managing, capturing, and resolving customer escalations and complaints
- Monitoring timekeeping and task adherence across the team
- Collaborating with the Quality & Training team to support new team members
- Supporting the management team to maintain a happy and motivated team
Requirements:
- Proven experience in supervising a team, ideally in a contact centre environment
- Effective communication skills with a high standard of written and verbal English
- Benefits include a workplace pension plan, 31 days of holiday, great company events, and more
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Customer Service Team Lead
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