Customer Service Supervisor Lead

3 weeks ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

**Customer Service Supervisor Opportunity**

At our client, a UK-based fintech company, we are seeking a highly experienced and motivated Customer Service Supervisor to lead our friendly team. The successful candidate will be responsible for ensuring excellent customer service and meeting department SLAs. Key responsibilities include:

  • Supporting Customer Service Team Managers to maintain high-quality customer service
  • Identifying potential issues and communicating with the Customer Service management team
  • Managing, capturing, and resolving customer escalations and complaints
  • Monitoring timekeeping and task adherence across the team
  • Collaborating with the Quality & Training team to support new team members
  • Supporting the management team to maintain a happy and motivated team

Requirements:

  • Proven experience in supervising a team, ideally in a contact centre environment
  • Effective communication skills with a high standard of written and verbal English
  • Benefits include a workplace pension plan, 31 days of holiday, great company events, and more


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