Customer Service Team Lead

3 weeks ago


Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time
Customer Service Team Supervisor

We are seeking a highly skilled and experienced Customer Service Team Supervisor to join our team at Venus Recruitment Limited. This is a permanent role with a stable working pattern, ensuring you have a great work-life balance.

The Customer Service Team Supervisor will be responsible for:

  • Supporting the management team to ensure the team provides excellent customer service and meets departmental SLAs
  • Maintaining awareness of contact volumes and resources available to ensure the team works effectively throughout the day
  • Identifying potential issues and communicating them with the management team
  • Managing, capturing, and resolving customer escalations and complaints from the team effectively
  • Actively monitoring timekeeping and task adherence across the team
  • Being visible and accessible to the team
  • Conducting a concise up-to-date handover at the end of each shift to the incoming supervisor/team
  • Working collaboratively with the Quality & Training team to support the onboarding of new team members
  • Supporting management to maintain a happy and motivated team

We are looking for:

  • Proven experience supervising a customer service team
  • An effective communicator with a high standard of written and verbal English
  • Ability to be assertive in providing constructive feedback and in decision-making
  • Ability to keep calm in a crisis and be highly organized, set priorities, and flex these when needed
  • Confidence using IT and learning new software and systems

This role offers a competitive starting salary of £27,040, 25 days holiday, your birthday off, long service awards, DIS 4 x salary from month 1, enhanced maternity leave, and many more benefits and perks.



  • Farnborough, Hampshire, United Kingdom Alphadog Recruit Full time

    Alphadog Recruit is seeking a skilled Customer Service Team Lead to join their team in Farnborough. The ideal candidate will have a strong background in customer service and be able to lead a team of customer service executives.The role involves responding to customer inquiries, resolving issues, and providing excellent customer service. The successful...


  • Farnborough, Hampshire, United Kingdom Flexible Staffing Solutions Limited Full time

    Customer Service SupervisorFlexible Staffing Solutions Limited is seeking a highly motivated and experienced Customer Service Supervisor to join our team in Farnborough. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.Key...


  • Farnborough, Hampshire, United Kingdom Flexible Staffing Solutions Limited Full time

    Customer Service SupervisorFlexible Staffing Solutions Limited is seeking a highly motivated and experienced Customer Service Supervisor to join our team in Farnborough. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.Key...


  • Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Service Team LeadAt Mulberry Recruitment, we are seeking a highly skilled Customer Service Team Lead to join our client's friendly team in Farnborough. The successful candidate will be responsible for delivering outstanding service to customers and achieving exceptional results by meeting department SLA's.Key Responsibilities:Support the Head of...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team ManagerWe are seeking a highly organized and motivated Customer Service Team Manager to join our expanding business as it continues to grow its international customer base.The successful candidate will be responsible for managing and supporting the US Customer Service team in delivering exceptional service to our customers.Key...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team ManagerWe are seeking a highly organized and motivated Customer Service Team Manager to join our expanding business as it continues to grow its international customer base.The successful candidate will be responsible for managing and supporting the US Customer Service team in delivering exceptional service to our customers.Key...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team ManagerWe are seeking a highly organized and experienced Customer Service Team Manager to join our team at Venus Recruitment Limited. The successful candidate will be responsible for managing and supporting the US Customer Service team in delivering exceptional service to our international customer base.Key Responsibilities:Manage and...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Job DescriptionWe are seeking a highly organised and results-driven Customer Service Team Manager to join our expanding business. The role will involve managing and supporting the US Customer Service team in delivering exceptional service to our customers.The successful candidate will be comfortable working in a fast-paced environment and will have excellent...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team Manager Job DescriptionWe are seeking a highly organized and experienced Customer Service Team Manager to join our team at Venus Recruitment Limited. The successful candidate will be responsible for managing and supporting the US Customer Service team in delivering exceptional service to our international customer base.Key...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team Manager Job DescriptionWe are seeking a highly organized and experienced Customer Service Team Manager to join our team at Venus Recruitment Limited. The successful candidate will be responsible for managing and supporting the US Customer Service team in delivering exceptional service to our international customer base.Key...


  • Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Service SupervisorWe are seeking a confident and customer-oriented Customer Service Supervisor to join our friendly team at a UK-based fintech company in Farnborough.Key Responsibilities:Support the Customer Service Team Managers to ensure the team provides excellent customer service and meets department SLA's.Be aware of contact volumes and...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team Supervisor OpportunityWe are seeking a highly skilled and experienced Customer Service Team Supervisor to join our team at Venus Recruitment Limited. This is a permanent role that offers a stable and predictable working pattern, with set hours of work each week.The successful candidate will be responsible for supporting the management...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Customer Service Team Supervisor OpportunityWe are seeking a highly skilled and experienced Customer Service Team Supervisor to join our team at Venus Recruitment Limited. This is a permanent role that offers a stable and predictable working pattern, with set hours of work each week.The successful candidate will be responsible for supporting the management...


  • Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Service Team ManagerAbout the Role:We are seeking a highly organized and customer-focused Customer Service Team Manager to join our team at Mulberry Recruitment. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers and driving business results.Key Responsibilities:Support the Head...


  • Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Service Team ManagerAbout the Role:We are seeking a highly organized and customer-focused Customer Service Team Manager to join our team at Mulberry Recruitment. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers and driving business results.Key Responsibilities:Support the Head...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Job Title: Customer Service Team ManagerWe are seeking a highly organized and motivated Customer Service Team Manager to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...


  • Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full time

    Job Title: Customer Service Team ManagerWe are seeking a highly organized and motivated Customer Service Team Manager to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...


  • Farnborough, Hampshire, United Kingdom Oak Furnitureland Full time

    About the RoleWe are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Oak Furnitureland. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key ResponsibilitiesProvide expert guidance to customers...


  • Farnborough, Hampshire, United Kingdom Oak Furnitureland Full time

    About the RoleWe are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Oak Furnitureland. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key ResponsibilitiesProvide expert guidance to customers...

  • Team Lead

    4 weeks ago


    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    Team Leader (Barista Maestro) RoleWe're seeking a skilled Team Leader to join our Costa Coffee team in Farnborough. As a Barista Maestro, you'll be responsible for leading shifts, supporting colleagues, and delivering exceptional customer experiences.Key ResponsibilitiesLead shifts to ensure seamless service delivery and high-quality customer...