Customer Experience Lead

3 weeks ago


Farnborough, Hampshire, United Kingdom Oak Furnitureland Full time
About the Role

We are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Oak Furnitureland. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.

Key Responsibilities
  • Provide expert guidance to customers in selecting the perfect furniture for their homes, ensuring a seamless and enjoyable shopping experience.
  • Lead and motivate a team of sales and customer service professionals, providing coaching and development opportunities to drive individual and team performance.
  • Drive sales growth through effective merchandising, visual displays, and promotional activities.
  • Ensure a high level of customer satisfaction through prompt and effective issue resolution.
  • Collaborate with the store management team to achieve business objectives and implement company initiatives.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including life assurance, pension, and employee assistance program.
  • Opportunities for career development and progression within the company.
  • A fun and dynamic work environment with a passionate and dedicated team.
  • Discounts on Oak Furnitureland products and services.
About Us

Oak Furnitureland is a leading retailer of high-quality furniture, committed to delivering exceptional customer experiences and building long-term relationships with our customers. We are proud of our reputation for excellent customer service, quality products, and a unique shopping experience.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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