Customer Service Team Lead
3 weeks ago
Customer Service Team Manager
About the Role:
We are seeking a highly organized and customer-focused Customer Service Team Manager to join our team at Mulberry Recruitment. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers and driving business results.
Key Responsibilities:
- Support the Head of Customer Services to achieve outstanding service levels and meet departmental SLAs
- Oversee all aspects of contact centre operations, identifying potential issues and communicating with stakeholders
- Work with the Resource Planning Manager to ensure sufficient staffing levels
- Provide leadership, development, and management of supervisors and agents
- Recruit and select high-performing team members
Requirements:
- Proven experience in customer service management
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Customer-focused and results-driven
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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