Customer Service Team Lead

3 weeks ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Customer Service Team Manager

About the Role:

We are seeking a highly organized and customer-focused Customer Service Team Manager to join our team at Mulberry Recruitment. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers and driving business results.

Key Responsibilities:

  • Support the Head of Customer Services to achieve outstanding service levels and meet departmental SLAs
  • Oversee all aspects of contact centre operations, identifying potential issues and communicating with stakeholders
  • Work with the Resource Planning Manager to ensure sufficient staffing levels
  • Provide leadership, development, and management of supervisors and agents
  • Recruit and select high-performing team members

Requirements:

  • Proven experience in customer service management
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Customer-focused and results-driven

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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