Service Delivery Manager

2 months ago


Farnborough, Hampshire, United Kingdom Shared Services Connected Ltd Full time

About the Role:

We are seeking an experienced Service Delivery Manager to join our team at Shared Services Connected Ltd. As a Service Delivery Manager, you will be responsible for ensuring the successful delivery of services to our clients, driving business growth, and improving client satisfaction.

Key Responsibilities:

  • Develop and implement service delivery strategies to meet business objectives and drive revenue growth.
  • Manage and oversee the delivery of services to ensure they meet client expectations and contractual requirements.
  • Collaborate with cross-functional teams to identify and implement process improvements and best practices.
  • Develop and maintain relationships with clients to ensure their needs are met and exceeded.
  • Manage and report on service delivery performance metrics to ensure alignment with business objectives.
  • Ensure compliance with regulatory requirements and industry standards.
  • Develop and implement training programs to enhance the skills and knowledge of service delivery teams.

Requirements:

  • Proven experience in service delivery management, preferably in a similar industry.
  • Strong understanding of service delivery models and metrics.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Professional certification in service management, such as ITIL 4.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements to support work-life balance.


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