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Service Management Expert
2 months ago
About the Role
The Service Management Specialist will be a key member of the Digital Enterprise Services Service Management Product Team, supporting the Product Owner in providing expertise and capability to the IT Services function. This role will focus on planning, executing, optimizing, and maintaining Service Management processes and practices to deliver high-quality services to customers.
Key Responsibilities
- Own, oversee, and operate enterprise-standard Service Management practices and processes to ensure they are fit for purpose and optimized for IT teams' adoption and use.
- Work with Product Owners and their teams to ensure appropriate Service Strategies are in place, and the Operational Readiness of new or changed IT Services is ensured.
- Identify the need for and support the implementation of Service Improvement Plans and Problem Resolution.
- Facilitate and oversee Early Life Support for new or changed services implemented by the Enterprise Product teams.
- Provide input into Architectural Governance Boards validating Service Management considerations.
Requirements
- Strong level of experience of Service Management within complex technology environments.
- Extensive experience of using and optimizing ITSM tooling.
- Experience of working in scrum teams in an agile development operating model.
- Experience working with Information Technology Projects and Programmes.
What We Offer
- Adaptive and flexible working.
- Generous holiday allowance.
- Health Cash Plan, Private Medical Insurance, and Dental Insurance.
- Matched contribution pension scheme, with life assurance.
- Employee discount portal.
- Holiday Trading.
- Support for the Armed Forces community.
- Payroll Giving and Volunteering.
About QinetiQ
QinetiQ is a dynamic and innovative company that values diversity and inclusivity. We offer a unique working environment where teams from different backgrounds, disciplines, and experience collaborate widely and openly. Our formula for success is our appetite for innovation and having the courage to take on complex challenges. We believe in effective teamwork, pulling together, and sharing different perspectives to solve complex problems in a diverse and inclusive environment where you can be authentic, feel valued, and realize your full potential.
