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Service Delivery Manager

2 months ago


Farnborough, Hampshire, United Kingdom Shared Services Connected Ltd Full time

About the Role:

We are seeking a highly skilled Service Manager to join our team at Shared Services Connected Ltd. As a Service Manager, you will be responsible for delivering high-quality services to our clients, ensuring that our services are aligned with business objectives and that we are meeting our contractual and service level agreements.

Key Responsibilities:

  • Develop and implement service management strategies to ensure that our services are delivered efficiently and effectively.
  • Manage service delivery teams to ensure that they are meeting their objectives and that our services are delivered to the required quality and timeliness standards.
  • Work closely with our clients to understand their needs and develop solutions that meet their requirements.
  • Ensure that our services are aligned with our business objectives and that we are meeting our contractual and service level agreements.
  • Develop and implement service improvement plans to ensure that our services are continuously improving.
  • Manage service quality and performance metrics to ensure that our services are meeting our quality and performance standards.

Requirements:

  • Proven experience in service management, preferably in a similar industry.
  • Strong understanding of service management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and deadlines.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements.

Security Clearance: This role requires a Security Clearance Level of SC or above. If you hold a current Security Clearance, please indicate this in your application.

Location: Newbury and Farnborough, with 3 days a week on-site.

Salary: Up to £65,000 base salary.

Benefits: £5400 Car Allowance, 25 days annual leave with the option to buy additional days, Private Medical Insurance, Life Assurance, Pension, and 3% (of basic salary) flexible benefits fund.