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Collections Officer Midnight Team

4 months ago

Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.

**Collections Officer - Midnight Team**

The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business. You'll be joining our Midnight team, working 3:30pm - midnight, Monday - Friday.

**Responsibilities**
- Using your experience in collections and hardship/vulnerable customer circumstances, negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay
- Preparing responsible settlements and arrangements that are affordable and sustainable for our customers as well as within our constantly evolving collections and recoveries strategies.
- Undertake all collections activities in accordance with the required regulations including Treating Customers Fairly, the Consumer Credit Act, CONC as well as our internal company policies and guidelines

**What **we are looking for**
- Collections experience ideally
- Experience dealing with vulnerable customers
- Working in a regulated environment
- Someone able to dig deeper, ask questions and find the route cause of the problem
- Resilience
- Passion for the customer journey
- Empathy

**What you'll get in return**

Starting salary £28,000
Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays) (pro rata)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.

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**How to Apply**: