Customer Service Administrator

1 day ago


Salford, United Kingdom JPB Personnel Full time

**Customer Service Administrator - Salford**

**Up to £23K Per Annum**

Our Client are a specialist business within the group, are looking to grow their team with the appointment of an experienced **Customer Service Administrator.**

One of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme and more

**Our Customer Service Administrator**

Will play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a single point of contact for our Portal Customers & their allocated National Account Customers whilst providing excellent Customer Service as an administrative support to all our accounts.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter. To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach supporting our Customer Charter.
- Work closely with your assigned portal customers and National Account Managers to meet customer expectations.
- Attend meeting with key clients both face to face & over the phone to enhance working relationships & mutual understanding of how we work.
- Monitor Customer portals real time to ensure all job requests are raised within 10 minutes in Cash & reflected in the portal within 15minutes.
- Providing clear communication to the customer to confirm their request has been actioned.
- Add clear customer notes to Cash & the customer portal clearly outlining “What happens next & when”.
- Update client portals and helpdesks in line with specific account instructions
- Ensuring all calls are answered within 3 rings.
- Proactive approach to management of customers workload
- Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within 10minutes.
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA
- Submission of customer reports where required.
- Escalate any potential risks to the business to your Customer Support Lead & your Customer Service Manager
- Cost & Close all jobs for invoicing in accordance with customer requirements
- Processing of orders to ensure all work is carried out and invoice created.
- Pricing and invoicing generation daily
- Chasing internal departments for required information to enable invoicing.
- Management of customer queries and complaints through to completion.

**Who We’re Looking For**
- Self-motivated, proactive, enthusiastic, flexible
- The ability to work independently and a desire to learn.
- Excellent administration and computer skills
- Customer focused with the ability to resolve customer queries.
- Analytical in approach
- Exhibit a high degree of professionalism and resilience.
- Experience of manipulating data using Microsoft Excel and other appropriate packages
- Strong organisational skills
- High attention to detail and the ability to handle multiple priorities with a structured approach

**RIGHT TO WORK**

**We do not offer Right to Work Sponsorship.**

**How we Attract, Reward & Retain Our Employees**

At our company, we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Competitive basic salary of between £21,000 - £23,000 depending on experience
- Royal London Pension
- Life Assurance x4 of Salary
- 20 Days holiday, increasing each year up to 25 days
- Additional Birthday Holiday
- Mental Health & Well-being Scheme
- Paid Refer a Friend Scheme
- Employee Recognition Scheme
- Long Service Award (increments of 5 years)
- Development & Progression opportunities
- Onsite Parking
- Onsite Gym and excellent break out facilities

**About Us**

From initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.

The fire life safety and security specialist division.

Together, we are the UK’s fastest gro



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