Customer Service Administrator
4 days ago
**Role**: Customer Service Administrator
**Salary**: £21,000 - £24,000
**Location**: Salford, Greater Manchester
**Type**: Permanent
**Overview**
2fawcett are recruiting for a Customer Service Administrator, to join a company located in Salford on a permanent basis. As the Customer Service Administrator you will play a key role in providing a professional, efficient service to our customers whilst assistingthe business internally with excellent administrative support.
**The Role & Responsibilities of the Customer Service Administrator**
Work closely with your assigned portal customers and national account managers to meet customer expectations
Attend meeting with key clients both face to face and over the phone to enhance working relationships and mutual understanding of how we work
Monitor Customer portals real time to ensure all job requests are raised within 10 minutes in Cash and reflected in the portal within 15minutes
Providing clear communication to the customer to confirm their request has been actioned
Add clear customer notes to Cash and the customer portal clearly outlining "What happens next and when"
Update client portals and helpdesks in line with specific account instructions
Ensuring all calls are answered within 3 rings
Proactive approach to management of customers work load
Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within 10minutes
Liaise with all internal teams to ensure effective response to customers and work completed within SLA
Submission of customer reports where required
Escalate any potential risks to the business to your Customer Support Lead and your Customer Service Manager
Cost and close all jobs for invoicing in accordance with customer requirements
Processing of orders to ensure all work is carried out and invoice created
Pricing and invoicing generation on a daily basis
Chasing internal departments for required information to enable invoicing
Management of customer queries and complaints through to completion
**Requirements of the Customer Service Administrator**
Self motivated, proactive, enthusiastic, flexible
The ability to work independently and a desire to learn
Excellent administration and computer skills
Customer focused with the ability to resolve customer queries
Analytical in approach
Exhibit a high degree of professionalism and resilience
Experience of manipulating data using Microsoft Excel and other appropriate packages
Strong organisational skills
High attention to detail and the ability to handle multiple priorities with a structured approach
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