Customer Service Administrator

4 days ago

Salford, United Kingdom Peel L&P Full time

**Who Are We Looking For?**

At Peel L&P, we are currently looking for someone who can support the management team in an administrative role. The main duties would include answering and directing phone calls appropriately, responding to customer enquiries, and supplying information regarding the organisation to the general public, clients, and customers.

You may be a person who has worked in customer service before and therefore believe you have the capability to deliver such excellent service. To strive in achieving this, customer focus and attention to detail is essential.

As well as this, you would be required to prioritise and manage your time and workload in order to meet tight targets and timescales. With handling multiple priorities comes flexibility and adaptability. No two days will be the same in this role. We therefore would like someone who is a self-starter, self-motivated, and organised. You will need to have the ability to be a team player, whilst also being comfortable working independently.

We believe there are specific skills required for this role at Peel L&P which include being able to navigate Microsoft Office and other software whilst also being able to manage working under pressure and in a busy environment. Despite this, it is crucial that you still maintain excellent communication and customer service skills.

In this company, you will always have/be given the opportunity to grow and progress professionally and personally, indicating that a person with a willingness and passion to learn and challenge themselves is the type of person we would love to welcome to our team

**Key Accountabilities**
- Answer the telephone, screen and direct calls, take and relay messages to the correct department.
- Meet and Greet all clients and customers to the company, provide general information, offering refreshments and informing the relevant colleague that their visitor has arrived
- Deal with queries from the public and customers.
- Handle post and deliveries to the office, organise special/recorded delivery where necessary and ensure all mail is posted the same day.
- Assist with the booking of coach parties to the centre ensuring all information is gathered, send confirmation letters, book the “meet and greet” service and ensure the manager is supplied with the necessary pamphlets/vouchers.
- Assist the management team with the weekly collation of sales figures, checking the figures provided by tenants are correct and ensure spreadsheets are completed accurately.
- Provide tenants with an efficient administration service, including photocopying, laminating, printing, faxing and graphics for window displays, ensuring monies are collected and put into petty cash tins and receipts issued.
- Take bookings and maintain the diary for the hire of the Conference Room, advise customers of the charges, ensure the accounts department are informed of bookings, ensure invoices are issued and monies received.
- Keep the reception area office tidy and always maintain a professional approach.
- Coverage of the Customer Services Desk across the seasonal period and events when required, including breaks holidays and sickness.
- Collate information from the Management Team and tenants to design and create the Quayside newsletter on a weekly basis and distribute weekly to all members of staff, tenants and other individuals as required.
- Record and reconcile all customer service takings and ensure tills and balance sheets match.
- Timely update Tenant Information via Contacts list ensuring that it is accurate and current and update the internal telephone records of staff contact numbers.
- Fulfil all customer hire requests, such as Turbo Tots and Mobility Scooters and make sure paperwork is completed and daily checks are carried, ensuring they are all in working order.
- Promote the accessible parking scheme, ensuring all customers are contacted within an agreed timeframe and accounts are processed in a timely fashion.
- Other duties as required by the Centre Manager and Management Team

**Who Are Peel L&P?**

When you hear Peel L&P, you may think of MediaCity, the Trafford Centre, the Bridgewater Canal, or Liverpool Waters. But we are much more To keep it straightforward and simple, we are an ambitious regeneration and development business who own and manage property, land, and water across the UK. We specialise in large scale mixed-use regeneration schemes, residential, retail industrial and logistics, hospitality and leisure, and low carbon energy projects.

We see possibility. We deliver transformation.

**Diversity and Inclusion**

Part of our People Promise is to encourage a supportive and inclusive culture across the organisation by promoting diversity and eliminating discrimination in the workplace. We strive to be representative of the communities we serve, and we want to ensure that new and existing team members have equal opportunities.

The following statement reinforces our commitment to give

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