Customer Services Administrator

7 months ago


Salford, United Kingdom Get Staffed Online Recruitment Full time

**Customer Services Administrator / Responsive Works Administrator**

**MAIN DUTIES**

**KEY TASKS/ACTIVITIES/RESPONSIBILITIES**
- Scheduling work, creating appointments, rearranging, and prioritising urgent work as appropriate.
- Preparing work packs for work teams prior to commencing work and monitoring of completion of work.
- Ensuring all information and documentation is processed through client portals and internal spreadsheets using Excel.
- Handling tenant telephone calls ensuring the caller receives the best service experience at all times.
- Maintaining daily, weekly, and monthly works calendar in order to meet client expectations and workflows.
- To competently process confidential information, customer complaints, and other documentation as required.
- One day per week you will be required to work alongside the Health & Safety Advisor to ensure documentation compliance.
- Ad hoc duties.

**ESSENTIAL SKILLS**
- Excellent communication skills, both verbal and written.
- Good knowledge of Microsoft Office, Word, Excel, and Outlook.
- An excellent telephone manner.
- Good organisation and time management skills.
- On-site parking.
- Negotiable on experience - £24,000+ / £11.55 per hour.

**BENEFITS**

Mon-Fri; Full-time; Permanent; 8am - 4:30pm; 40 hours per week (30 mins lunch); 23 days leave + statutory bank holidays.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- similar role: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: ENH-5233



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