Customer Service Administrator

7 months ago


Salford, United Kingdom Bridge of Hope Full time

** Job Title: Customer Service Advisor/Order Processor**
**Salary: £21,000p/a**
**Location: M50 Salford (Office based)**

**Hours: 8:30am-4:30pm (mon-fri)**
**Permanent Opportunity.**

**Duties & Responsibilities**
- Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and credits
- Proactive account management of customers alongside the Business Development team to increase customer satisfaction, revenue, and profitability
- Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints.
- Delivery of a high-quality customer service and proactive management of customer feedback
- Maintain accuracy of all sales order related information within the company systems
- Communication with Procurement, Finance and Operations regarding supply, credit, and delivery issues.

**Person Specification**
**Essential**:

- GCSEs Grade C passes above, to include English & Maths or equivalent.
- Excellent verbal and non-verbal communication skills.
- High level of computer literacy, to include all main Microsoft Office packages.
- Ability to work under pressure, and to tight schedules.
- Strong organisational and administration skills.

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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