Customer Fulfilment Administrator
5 months ago
Job Advert
**Customer Fulfilment Administrator**
**Heard of us?**
VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted.
From our beginnings in **1999**, we have built expertise based on real-world experience. With us you have robust solutions from an **established**, **dependable** **partner**, delivering in-house installation, software and customer support that keep your needs front and centre.
VUE remains a **family company **founded and based in the UK. We have a dynamic outlook, and our work is underpinned by values of **care**, **integrity**, a **one-team** mentality and striving for **excellence**.
VUE is a part of the Radius Group.
**The role...**
The role of Customer Fulfilment is really important to us. You will be the first point of contact for our clients, and you must have a passion for providing outstanding customer service.
You will also need to be a diligent worker, able to prioritise under pressure, and follow through on actions. This role is an essential part of the sales team, building supportive and trusting relationships with customers and clients and also key stakeholders across the business.
We would love to welcome you to our Salford office, working hours of Monday
- Friday, 9am-5pm.
**Your responsibilities day to day will be**
- Front line answering of the sales phone extension and providing prices / information as requested.
- Ensure that all orders are updated
- Responsibility for all Dispatch/Build and Dispatch orders are processed and successfully delivered.
- Updating the Sales Price list with new products/prices
- Liaising with production and installation teams to ensure dispatch deadlines are met.
- Managing the CRM program
- Process any pro-forma orders and send invoice to customer.
- Send customer account forms to customers and liaise with accounts
- Ad hoc administrative and support duties.
- Any other tasks specified by managers/directors on request
**What do we expect of you?**
- Ability to prioritise and keep to deadlines within a fast-paced environment
- A high performer with an attention to detail.
- A passion about starting and completing tasks in a timely manner
- Tenacious to chase up loose ends and make sure process are completed
- Accurate, diligent and a problem solver
- Lives through our values
- Team Player - who works smart to achieve in excess of expectations.
**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment
- A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos.
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