Customer Service Administrator

4 days ago


Salford, United Kingdom Adele Carr Recruitment Full time

My client based in **Media City, Salford** is currently recruiting for an experienced **Customer Service Administrator** to join the business on a **full-time, permanent basis**. Due to a large expansion and merger, my client is looking for someone new to join their experienced and vibrant team.

Full training will be provided with this role and this will be an ideal opportunity for someone looking for a long-term career within a booming industry.

This is a great opportunity within a national business with many progression options within the UK. The business has an aggressive growth plan and is keen on internal movements of employees in terms of retaining staff.

**Salary and other benefits**
- Excellent starting salary of £22,000-£25,000 per annum
- +Performance-related bonuses - Circa £2,000 per annum
- 20 days holiday plus 8 days bank holiday (Plus the whole of Christmas & New Year off work, without using any holidays, paid for)
- Business reward trips for the whole office - For example, the next one is a long weekend in Ibiza (Previous have been Amsterdam, Ireland etc )
- Monday to Friday 08:00-17:00 / 08:30-17:30 / 10:00-18:00 - 40 hours with 1 hour for lunch.
- Well-established company/team around you
- Pension scheme
- Company parties (last year’s Ireland Christmas party - all paid for)
- Excellent, high energy and fun working environment
- Casual dress
- Modern office in Media City
- Free onsite parking

**Daily Duties**
- Looking after key accounts and creating bookings on a booking system.
- Updating databases with customer references and tracking information.
- Liaising with the traffic department and drivers to share information.
- Following up on enquiries in a confident and professional manner.
- Communicating with customers regarding the progress of deliveries
- Calculating prices for a variety of different vehicles and collection/delivery points to the customer requirements.
- Building excellent working relationships with our customers.

**Person Specification**
- A proven track record of working in a telephone-based customer service role.
- Experience working within the courier/transport industry would be highly advantageous, however not essential.
- This is a fast-paced role so an ability to work under pressure whilst maintaining high standard of work is essential.
- Strong communication skills
- Ability to problem solve efficiently and think outside of the box.
- The ability to be systematic and efficient.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Discounted or free food
- Flexitime
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Salford, M50 2UE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service/administration: 2 years (required)



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