Customer Enablement

3 months ago

Cheadle Hulme, United Kingdom Now Signage Full time

**Company Overview**:
NowSignage is a UK based multi-award winning digital signage platform, that delivers innovative and accessible digital signage solutions to a global audience.

Crafted with unique simplicity, flexibility and scalability for managing large scale multi-screen networks, NowSignage is the ideal CMS choice for global brands that require enterprise technology at an affordable price.

Its disruptive approach, class-leading technology and well-established channels has delivered year-on-year growth and international expansion, resulting in projects implemented in over 40 countries.

Join the dynamic team at NowSignage as a Customer Enablement & Training Specialist, a pivotal role designed to empower our users through exceptional training, onboarding, and support. As a bridge between technology and customer success, this position is integral to nurturing client relationships and ensuring the seamless adoption of our digital signage solutions.

As a Customer Enablement & Training Specialist, you will play a crucial role in ensuring our customers have the knowledge and skills to effectively utilise our platform, so they can fully leverage our enterprise features, and configure the platform, in a way that enhances their overall experience and satisfaction. You will be responsible for designing and delivering training programs, creating user guides and training materials, and providing ongoing support to our customers.

In this role you'll have the chance to make a significant impact, shaping the way customers engage with our products. So, if you're eager to join a creative and inclusive team where your efforts will directly enhance user empowerment and satisfaction, as well as drive internal product development and innovation of a SaaS business, then we want to hear from you.

**Responsibilities**
- You will develop and deliver engaging training sessions that empower our customers to use our products effectively, ensuring they have the skills needed to achieve their objectives.
- We expect you to create comprehensive educational materials such as guides, tutorials, and FAQs that support the learning process for users of all skill levels.
- Provide ongoing support to customers by addressing their questions and troubleshooting any issues they may encounter
- Conduct virtual and in-person training sessions for our resellers to allow them to support their customer base and become self sufficient
- Work alongside our technical support team to assist and resolve first line ticket support
- You shall collaborate closely with customer success teams to identify common challenges faced by customers and develop training solutions to address these issues.
- Assist customers with project configuration and content management for their digital signage network
- Collaborate with our product development teams to provide invaluable product feedback
- You will regularly review and update training content to reflect product updates and evolving customer needs, maintaining high relevance and value.
- We expect you to monitor and evaluate the effectiveness of training programs, using feedback and performance data to continuously improve our educational offerings.
- You shall organise and manage a schedule of live training sessions, webinars, and workshops, catering to various time zones and geographies to reach a global audience.
- You will foster a supportive learning environment, encouraging questions and interaction during training sessions and providing follow-up support as necessary.
- We expect you to stay abreast of industry trends and best practices in customer education and enablement, ensuring our training methodologies remain cutting-edge and effective.

**Requirements**:

- Proven experience in designing and delivering training programs
- Strong knowledge of computer software and SaaS technology businesses
- Excellent presentation and communication skills
- Strong problem-solving and troubleshooting skills
- Highly organized with strong attention to detail
- A capacity for empathetic engagement, identifying customers' needs and adapting accordingly
- Experience in utilising training tools to facilitate remote learning and onboarding processes
- Technical ability to provide software troubleshooting and remedies

**Skills**
- Customer facing experience
- Technology & IT Experience
- Experience in eLearning, Onboarding, Training, or Enablement, preferably within a SaaS environment.

**How to Apply**:
Pay: £24,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Cheadle Hulme

  • Customer Team Member

    3 months ago

    Cheadle Hulme, United Kingdom Coop Full time

    **Customer Team Member** - Location: Tatton Cinema, Gatley Road, Gatley, SK8 4AB- Pay: £12.00 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a...

  • Customer Team Member

    4 months ago

    Cheadle Hulme, United Kingdom Coop Full time

    **Customer Team Member** - Location: The Co-operative Food, 234 Finney Lane; Heald Green, Stockport, SK8 3QD- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenigns (store closing) and weekends, to be discussed at...

  • Customer Team Member

    4 months ago

    Cheadle Hulme, United Kingdom Coop Full time

    **Customer Team Member** - Location: 10 Gill Bent Road, Cheadle Hulme, Cheadle, SK8 6NB- Pay: £12.00 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am) afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. Role will also include...

  • Customer Team Leader

    4 weeks ago

    Cheadle Hulme, United Kingdom Co-op Full time

    Closing date: 06-09-2024 Customer Team Leader   Location: 136B & 136C Turves Road , Cheadle Hulme , Cheadle, SK8 6AW Pay: £13.32 per hour Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Until...

  • Customer Team Leader

    4 weeks ago

    Cheadle Hulme, United Kingdom Co-op Full time

    Closing date: 06-09-2024 Customer Team Leader   Location: 136B & 136C Turves Road , Cheadle Hulme , Cheadle, SK8 6AW Pay: £13.32 per hour Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Until...

  • Customer Team Member

    3 months ago

    Hulme, United Kingdom Coop Full time

    **Customer Team Member** - Location: Units 2 & 3 Birley Fields, Stretford Road, Hulme, M15 5JH- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: 2 -3 varied shifts over 7 days including early mornings (store opening), afternoons and weekends, to be discussed at interview. The role will also include...

  • Customer Team Member

    4 months ago

    Hulme, United Kingdom Coop Full time

    **Customer Team Member** - Location: 254 Chester Road, Manchester, M15 4EX- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6:30am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview. Role will also include working in our...

  • Care Assistant

    2 days ago

    Cheadle Hulme, Stockport, United Kingdom McCarthy and Stone Full time

    About the RoleWe are seeking a professional Relief Care Assistant to join our team at McCarthy Stone's stunning development, Dutton Court in Cheadle Hulme.As a Relief Care Assistant, you will provide high-quality individual care to our residents, enabling them to live later life well. Your duties will be varied and include supporting and encouraging our...

  • Care Assistant

    2 days ago

    Cheadle Hulme, Stockport, United Kingdom McCarthy and Stone Full time

    About the RoleWe are seeking a professional Relief Care Assistant to join our team at McCarthy Stone's stunning development, Dutton Court in Cheadle Hulme.As a Relief Care Assistant, you will provide high-quality individual care to our residents, enabling them to live later life well. Your duties will be varied and include supporting and encouraging our...

  • Customer Team Leader

    3 months ago

    Hulme, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Units 2 & 3 Birley Fields, Stretford Road, Hulme, M15 5JH- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime, permanent, part time- Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    3 months ago

    Hulme, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Manchester Business School, Oxford Road/Booth Street West, Manchester, M15 6PB- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Care Support Assistant

    17 hours ago

    Cheadle Hulme, Stockport, United Kingdom McCarthy and Stone Full time

    About the RoleWe are seeking a professional Relief Care Assistant to join our team at McCarthy Stone's stunning development, Dutton Court in Cheadle Hulme.As a Relief Care Assistant, you will provide high-quality individual care to our residents, enabling them to live later life well. Your duties will be varied and include supporting and encouraging our...

  • Care Support Assistant

    2 weeks ago

    Cheadle Hulme, Stockport, United Kingdom McCarthy and Stone Full time

    About the Role:As a Relief Care Assistant at McCarthy Stone, you will play a vital role in providing exceptional care and support to our residents, enabling them to live their later years with dignity and independence.Key Responsibilities:Deliver high-quality individual care to residents, promoting their physical and emotional well-being.Provide housekeeping...

  • Care Support Assistant

    2 weeks ago

    Cheadle Hulme, Stockport, United Kingdom McCarthy and Stone Full time

    About the Role:As a Relief Care Assistant at McCarthy Stone, you will play a vital role in providing exceptional care and support to our residents, enabling them to live their later years with dignity and independence.Key Responsibilities:Deliver high-quality individual care to residents, promoting their physical and emotional well-being.Provide housekeeping...

  • Delivery Driver

    1 week ago

    Cheadle Hulme, United Kingdom Domino’s Pizza Full time

    Delivery Driver Have you ever thought of being a Delivery Driver?Do you love driving?Are you looking for a fun and flexible role enabling you to work within a fast-paced team environment?Earn up to £14.44/hour (including hourly rate and mileage) plus tips! Working for Domino's Pizza as a Delivery Driver means that you are at the forefront of our business,...

  • Customer Call Operator

    4 months ago

    Cheadle, United Kingdom Johnnie Johnson Housing Full time

    **Customer Call Operator** **Hybrid working from Cheadle and home **(after successful settling in period) **Starting salary £20,475 (increasing to £22,575 after 12 months)** **Permanent, Full Time range of shifts available must be able to work a mix of earlies, lates and occassional nights.** Are you looking for a new challenge? Are you able to keep...

  • Customer Support Administrator

    3 months ago

    Cheadle, United Kingdom Wienerberger Full time

    **Internationally successful: The Wienerberger Group** **Come and join us as a Customer Support Administrator at our Head Office site in Cheadle!** Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216...

  • Mobile Tyre Technician

    1 month ago

    Cheadle Hulme, Stockport, United Kingdom Halfords Full time

    Position OverviewAs a **Mobile Tyre Technician**, you will leverage your skills to provide exceptional service directly to our customers. Your role will involve managing bookings through a digital platform, procuring and transporting stock from your designated location, and efficiently planning your daily routes.Key ResponsibilitiesSafeguard and operate the...

  • Service Crew Member

    1 month ago

    Cheadle Hulme, Stockport, United Kingdom Greene King Full time

    Company Overview We are on the lookout for dedicated, sociable, and passionate service crew members to become part of our welcoming team at Greene King. While prior experience is advantageous, it is not mandatory; however, the ability to work during evenings and weekends is essential. As a Service Crew Member, you will play a vital role in crafting...

  • Customer Call Operator

    4 months ago

    Cheadle, United Kingdom Astraline Full time

    **Customer Call Operator** **Hybrid working from Cheadle and home **(after successful settling in period) **Starting salary £20,475 (increasing to £22,575 after 12 months)** **Permanent, Full Time range of shifts available must be able to work a mix of earlies, lates and occassional nights.** Are you looking for a new challenge? Are you able to keep...