Customer Enablement

5 months ago

Cheadle Hulme, United Kingdom Now Signage Full time

**Company Overview**:
NowSignage is a UK based multi-award winning digital signage platform, that delivers innovative and accessible digital signage solutions to a global audience.

Crafted with unique simplicity, flexibility and scalability for managing large scale multi-screen networks, NowSignage is the ideal CMS choice for global brands that require enterprise technology at an affordable price.

Its disruptive approach, class-leading technology and well-established channels has delivered year-on-year growth and international expansion, resulting in projects implemented in over 40 countries.

Join the dynamic team at NowSignage as a Customer Enablement & Training Specialist, a pivotal role designed to empower our users through exceptional training, onboarding, and support. As a bridge between technology and customer success, this position is integral to nurturing client relationships and ensuring the seamless adoption of our digital signage solutions.

As a Customer Enablement & Training Specialist, you will play a crucial role in ensuring our customers have the knowledge and skills to effectively utilise our platform, so they can fully leverage our enterprise features, and configure the platform, in a way that enhances their overall experience and satisfaction. You will be responsible for designing and delivering training programs, creating user guides and training materials, and providing ongoing support to our customers.

In this role you'll have the chance to make a significant impact, shaping the way customers engage with our products. So, if you're eager to join a creative and inclusive team where your efforts will directly enhance user empowerment and satisfaction, as well as drive internal product development and innovation of a SaaS business, then we want to hear from you.

**Responsibilities**
- You will develop and deliver engaging training sessions that empower our customers to use our products effectively, ensuring they have the skills needed to achieve their objectives.
- We expect you to create comprehensive educational materials such as guides, tutorials, and FAQs that support the learning process for users of all skill levels.
- Provide ongoing support to customers by addressing their questions and troubleshooting any issues they may encounter
- Conduct virtual and in-person training sessions for our resellers to allow them to support their customer base and become self sufficient
- Work alongside our technical support team to assist and resolve first line ticket support
- You shall collaborate closely with customer success teams to identify common challenges faced by customers and develop training solutions to address these issues.
- Assist customers with project configuration and content management for their digital signage network
- Collaborate with our product development teams to provide invaluable product feedback
- You will regularly review and update training content to reflect product updates and evolving customer needs, maintaining high relevance and value.
- We expect you to monitor and evaluate the effectiveness of training programs, using feedback and performance data to continuously improve our educational offerings.
- You shall organise and manage a schedule of live training sessions, webinars, and workshops, catering to various time zones and geographies to reach a global audience.
- You will foster a supportive learning environment, encouraging questions and interaction during training sessions and providing follow-up support as necessary.
- We expect you to stay abreast of industry trends and best practices in customer education and enablement, ensuring our training methodologies remain cutting-edge and effective.

**Requirements**:

- Proven experience in designing and delivering training programs
- Strong knowledge of computer software and SaaS technology businesses
- Excellent presentation and communication skills
- Strong problem-solving and troubleshooting skills
- Highly organized with strong attention to detail
- A capacity for empathetic engagement, identifying customers' needs and adapting accordingly
- Experience in utilising training tools to facilitate remote learning and onboarding processes
- Technical ability to provide software troubleshooting and remedies

**Skills**
- Customer facing experience
- Technology & IT Experience
- Experience in eLearning, Onboarding, Training, or Enablement, preferably within a SaaS environment.

**How to Apply**:
Pay: £24,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Cheadle Hulme

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