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Ableworld Head Office

4 months ago

Nantwich, United Kingdom Ableworld Full time

**Hours**:9 am - 5 pm (five days over six on a flexible rota basis)

**Salary**:£22,600 per annum (up to circa £28,250 per annum after company bonus)

**Location**:Head Office at Stapeley, Nantwich, Cheshire CW5 7JW

**Would you like to b**e part of a friendly team that genuinely helps their customers?**

Here at Ableworld we are the largest Mobility and Stairlift retailer in the UK with 41 stores nationwide and over 200+ employees. Our ethical values make us stand out from our competitors, as we genuinely care about our customers wellbeing.

We are a rapidly expanding business, and therefore no two days are the same. **You will receive a great sense of achievement working for Ableworld.** We are committed to exceptional service and believe that it is the long-term satisfaction of each customer that will help to define our own success.

You are certain to 'feel right at home' when you visit one of our stores, and even more at home when you become an integral part of the team.

**What does our Customer Relations and Support Officer Role Entail?**

Ableworld is looking for an additional Customer Support Officer within our Engineer Support Team, based at our Head Office in Nantwich. You will be assisting our customers with all their needs regarding the care and maintenance of the products they have purchased, arranging and monitoring all aspects of repair and service of these important products.

**What will your responsibilities be?**
- Liaising with engineers to receive regular updates of all work carried out
- Contact with Suppliers for spare part prices, ordering these parts and liaising with customers on lead times and prices
- Providing telephone helpline support and basic self-help fault finding, prior to an engineer’s visit
- Planning engineers’ diaries and all appointments realistically and accurately
- Communicating and coordinating with internal departments
- Keeping accurate records of the above actions with our user-friendly computer systems

**What do we require from you?**
- Be a committed and enthusiastic member of the Ableworld team
- Have good communication skills both verbally and written
- Have strong listening skills with an ability to understand our customers’ needs
- Be able to think creatively with good problem-solving skills
- Be able to multitask effectively such as using a computer to type notes, whilst on the phone to our customers
- Be comfortable with basic Microsoft systems such as Excel, Word and Outlook
- Be flexible and able to use your initiative with a high attention to detail and accuracy

**A DBS disclosure will be required for this role (for which Ableworld will meet the cost).**

**Next Steps?**

**We can offer you**:
Generous Bonus Scheme

We like to reward our employees at Ableworld for helping us grow the business with a generous bonus scheme.

Employee Discount

We offer a generous discount scheme to all Ableworld employees.

28 Days Holiday inc Bank Holidays

You will receive 28 days paid holiday per year, Including bank holidays - Which increases with length of service.

Training & Development

We believe it is Important to train and develop our employees to allow them to widen their knowledge and skills within the Industry.

Workplace Pension

At Ableworld, we will contribute towards your pension to help you save towards retirement.

Health & Wellness program

We understand the Importance of Mental Health within the workplace and at home. You will have access to Ablefutures where you will receive help and advice from an experienced team.