Customer Relations Administrator

3 months ago

Nantwich, United Kingdom Ableworld UK Ltd Full time

**Job Title**:Customer Relations Administrator

**Hours**:9:00 am - 5.00 pm (5 days over 6 on a flexible rota basis)

**Salary**:£21,500 per annum plus company bonus (circa £25,500 pa)

**Location**:Head Office at Stapeley, Nantwich Cheshire CW5 7JW

It is important to note that this role will be varied, so you will need to be able to adapt to different tasks as needed. You should be comfortable working independently and as part of a team, and have excellent communication and organisational skills.

Completing mailouts will require attention to detail and the ability to work to deadlines. You will need to ensure that all mailouts are accurate and delivered on time. Receiving and reviewing payments on customer accounts will require accuracy and discretion, as you will be dealing with sensitive financial information.

Generating customer reviews feedback and reviewing referral support will require a customer-focused approach. You will need to be able to communicate effectively with customers and be able to identify areas for improvement in the department's service.

Supporting our reception during periods of annual leave and absence of our receptionist will require a professional and friendly demeanor, you will be the first point of contact for visitors to the department and will need to provide a warm welcome and efficient service.

We are a close-knit, friendly, and committed group of professionals who are dedicated to providing exceptional service to our customers and we are happy to guide you through your training as we provide full in-house training on all of our products and procedures, ensuring that you have all the knowledge and skills needed to succeed.

**Key skills**

To be a successful member of the Ableworld team, you must be committed, communicative, adaptable, and possess strong problem-solving abilities. With these skills, you can contribute to the success of the company and help provide exceptional service to our customers.

**Company**

Ableworld is a well-known name in the country's Mobility and Stairlift retail industry. The company has earned its reputation by being ethical in its approach and providing excellent customer service.

Ableworld has become the No1 leading retailer in this sector by consistently keeping its prices low and affordable for all its customers.

The company also takes pride in its diverse workforce, which includes people of all ages and has even encouraged some to return to the workplace, providing them with opportunities to contribute to the company's success and growth.

At Ableworld, the focus is on the customer, and the company takes every measure to ensure that its customers are satisfied with the products and services provided. The company's success is a testament to its commitment to ethical business practices and customer satisfaction.

**DBS Check**: A DBS disclosure will be required for this position (for which Ableworld will meet the cost). A driving licence is essential for this role to cover for holidays or sickness.

**We will Offer You**:
We believe that by providing our employees with a comprehensive package that includes training, competitive compensation, and performance-driven bonuses, we can create a workplace culture that fosters growth, innovation, and excellence. We are committed to investing in our employees and providing them with the support they need to succeed in their roles.

**Employee Benefits**

As an employee of our company, you are entitled to a range of benefits that we believe will make your experience working with us more enjoyable and rewarding. Here are some of the benefits that we offer:
- **Paid Holidays**:
We offer 5.6 weeks of paid holiday per year, which includes bank and public holiday allowance. This entitlement increases with your length of service.

**Birthday Off**:
Once you have completed two years of service, you are entitled to take your birthday off as an extra day of paid leave.

**Company Pension Scheme**:
We offer a contributable company pension scheme to all our employees, helping you to save for your future.

**Staff Uniform**:
We provide a staff uniform to ensure that you look professional and feel part of the team.

**Store Discount**:
As an employee, you are entitled to a 20% discount on all items in our stores.

**Confidential Counselling and Advice Line**:
We understand that life can be difficult at times, so we offer a 24/7 confidential counselling and advice line that you can access any time you need support.

**Company Events**:
We hold regular company events throughout the year to celebrate our successes and bring our employees together.

**Cycle to Work Scheme**:
We encourage our employees to be environmentally conscious and offer a cycle to work scheme, allowing you to purchase a bike at a discounted rate and pay for it through your salary.

We hope that these benefits demonstrate our commitment to our employees and make your experience working with us a positive one.

**To apply**:
Thank you for

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