Customer Service Advisor
3 months ago
**Engage Recruitment** are pleased to be recruiting for a well-established gaming console retailer client based in **Llansamlet**. We are looking for an experienced **Customer Service Advisor** to join the team.
**The role**
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Investigating and resolving customer complaints then closing support tickets
- Issuing refunds or compensation to customers
- Providing and maintaining a high level of customer service
- Learning about our products/services and keeping up to date with changes
- Following communication procedures, guidelines and policies
- Processing orders across the company’s selling platforms
- Processing customer returns
- Updating customer accounts
- Processing orders and printing of labels and invoices
- Passing customer feedback onto the product or sales team to improve our offerings
**Experience**
- A proven track record of excellent customer service skills
- Reliable and Hardworking
- Basic level IT competency
- Strong literacy and numeracy skills
- Able to work as part of a team and alone
- Strong attention to detail
- Multitasking skills and good organisational abilities
- Ability to work calmly under pressure
- Ability to use initiative to proactively spot and resolve potential problems
- Confidence to handle multiple customer contacts and administrative tasks in numerous systems whilst complying with procedures
- Available to work additional hours as & when needed during busier periods
**Working hours, Salary and Benefits**
- £22,000 per annum
- Day shift (8am - 4.30pm)
- 30 days holiday (including bank holidays)
- 40 Hours per week
- Company pension
- Free On-site parking
- Casual Dress Code
- Cash Plan Healthcare and Benefits package
INDHP
**Job Type**: Fixed term contract
Contract length: 12 months
**Salary**: From £22,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CS-01
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