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Mental Health
2 months ago
Job summary
Job Overview
We are seeking a dedicated Mental Health and Money Advice Advisor to support people with mental illness and their carers, partner agencies with money matters. Supporting clients via our telephone service with both poor mental health and financial difficulties. You will use existing knowledge and expertise to identify and address a range of issues, provide debt, benefit, and welfare advice.
The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK, delivered by Adferiad in Wales, Rethink in England, Support in Mind in Scotland, and Mindwise in Northern Ireland.
Main duties of the job
Iprovide both advice and casework to clients by telephone who are experiencingmental health and money problems.
Icomplete the debt advice process with clients by providing advice and caseworkon a range of debt solutions and strategies.
Iprovide advice and casework on welfare benefits.
Iprovide advice and casework in relation to mental health issues such asaccessing treatment and care.
Ican demonstrate a commitment to delivering a service that meets the qualityrequirements of our funders.
Ican work as part of a team to ensure smooth delivery of the service andexcellent client care.
Ican work flexibly with an understanding that this is a new and developingservice, willing to adapt to new processes as required.
Iensure systems are used in a way that enables the management and on-goingmonitoring and evaluation of the project.
Icontinue to develop my knowledge of mental health, welfare benefits, debts, andmoney advice to meet the needs of the service.
Itake on feedback from a variety of stakeholders and contribute to innovativechanges and adaptations to service delivery.
Iensure records are kept up to date and accessible to other staff and that mycasework is maintained effectively.
About us
Adferiad Recovery delivers a flexible and coordinatedresponse to the exceptional circumstances faced by people with co-occurringmental health and substance use conditions and related issues. Vulnerablepeople facing complex life challenges need consistent and seamless support toensure they remain engaged with vital health and wellbeing services and toprevent them becoming disenfranchised and isolated.
Adferiad Recovery harnesses the talents and experience oflong-established and leading Welsh charities CAIS, Hafal and WCADA. Ourcombined expertise in the fields of substance use, mental health, housing,criminal justice, and employment support enables Adferiad Recovery to meet theneeds of our most vulnerable with a single, unified, and comprehensiveapproach.
Job description
Job responsibilities
PLEASE REFER TO ATTACHED SUPPORTING INFORMATION
You will support people with mental illness and their carers, partneragencies with money matters.
Supporting clients via our telephone service with bothpoor mental health and financial difficulties.
Person Specification
Knowledge
Desirable
Familiar with relevant legislation, regulation, guidance, codes of practice and industry standards. Understanding of the social care needs of people with serious mental illness. An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services.
Qualifications
Essential
GCSE or O Level standard education.
Desirable
Training (caseworker and/or specialist levels) in money advice from an accredited training providers IMA, Wiser adviser, Citizens Advice pathways, CPAG.
Experience
Essential
Experience working in money and/or welfare benefits support or experience working in a similar environment. Experience of working with vulnerable clients, particularly people affected by mental illness. Experience of helping clients with budgeting. Supporting with benefit applications. Experience of working with electronic case recording systems. Experience in remote advice delivery telephone, email, virtual chat etc. Well-developed IT skills- comfortable using Microsoft Office packages and bespoke databases.
Desirable
Experience providing money advice (including debt and financial capability, welfare benefits/income max) either face to face or via telephone. Experienced at providing casework covering debt, welfare benefits or mental health. Hold a wide range of money advice knowledge; budgeting, dealing with priority and non-priority debts, County Court / High Court options, insolvency options and a wide range of welfare benefits. Experience in providing casework covering debt, welfare benefits or mental health, this can include budgeting and helping with money matters, benefits claims.