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Travel Service Partner

2 months ago

Llansamlet, United Kingdom Travelex Full time

Exciting Opportunity as a Travel Service Partner - Foreign Exchange Specialist

Job Type: Permanent

Hours per week: 16 hours

Salary: £11.50 per hour

Working Patterns: This position offers flexibility with shifts scheduled between Monday to Sunday. You will receive a monthly or weekly rota based on your team.

Benefits:

  • 25 days plus bank holidays pro-rata
  • Employee discount platform with Everyday Rewards at various shops & online stores
  • Employee Assistance Program
  • Season Ticket Loan/Ride to Work Scheme
  • Life & Dental Insurance, Critical Illness Cover

Key Responsibilities:

  • Reviewing customer feedback and service levels to ensure exceptional customer experience
  • Processing foreign exchange transactions accurately and efficiently
  • Achieving key performance goals and targets
  • Managing daily online FX requests and deliveries to meet customer needs
  • Ensuring compliance with legal standards and Travelex procedures to maintain a high level of service quality

Requirements:

  • Strong leadership skills to motivate and guide the team
  • Excellent communication abilities to interact with customers and colleagues
  • Passion for customer service and a drive for success
  • Ability to work in a fast-paced environment and adapt to changing circumstances

About Travelex:

Travelex is a leading provider of foreign exchange services, dedicated to simplifying international money access for our customers. We are committed to diversity and do not discriminate based on various factors.