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Travel Service Partner

2 months ago

Llansamlet, United Kingdom Travelex Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Travel Service Partner at Travelex. As a key member of our team, you will be responsible for delivering exceptional customer service and providing expert advice on foreign exchange transactions.

Key Responsibilities

  • Focusing on customer feedback and service levels to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals, both procedural and customer-focused
  • Utilizing attention to detail to process daily online FX requests and deliveries
  • Implementing and driving best legal practice and regulatory standards while adhering to Travelex compliance procedures

Requirements

  • A passion for leading and motivating teams to deliver on targets and business objectives
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • A customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction
  • A desire to succeed and make a positive impact in a dynamic and fast-paced environment

What We Offer

  • A competitive salary and benefits package
  • The opportunity to work with a leading specialist provider of foreign exchange
  • A dynamic and supportive team environment
  • Professional development and training opportunities

About Travelex

We are one of the market leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.