Client Liaison Officer

2 weeks ago


Birmingham, United Kingdom Euro Parking Services Limited Full time

**About Us**

Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We currently manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year.

We currently have an opportunity for a **Client Liaison Officer** based in Birmingham.

As a **Client Liaison Officer** your responsibilities will include:

- Ensuring client contracts are reviewed and renewals offered where applicable.
- Intuitive and effective communication, adapting style and approach appropriately to suit across all levels and types of clients.
- Strong office administration skills incl. document management.
- Conducting root cause analysis on all complaints and dissatisfaction trends in order to identify improvement opportunities.
- Setup and monitor company’s performance against service level agreements and flag potential issues.
- Managing and processing of permits both physically and virtually.
- Great verbal communication skills and a confident disposition when dealing with B2B (Business to Business) customers, especially over the phone.
- Good problem solving and investigative skills.
- Excellent organization and time management skills as well as the ability to priorities tasks, to ensure effective resolution of complaints and queries in a timely manner.
- The ability to work on both an independent basis and as part of a team and must be able to build working relationships and interact with colleagues both internally and externally.
- Able to demonstrate analytical, decision-making and problem-solving skills, achieving best business practice.
- A customer-oriented attitude.

Experience & Skills;
- 3-6 years experience in Business to Business customer service.
- Experience in parking industry is beneficial but not mandatory.
- Experience tracking relevant KPIs/SLA (e.g., customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platform e.g., Zoho CRM (Similar to Sales Force)
- Education: - A-Level or equivalent (preferred)

Benefits of working with Euro Parking Services Limited as a **Client Liaison Officer**;
- Employee of the month
- Rewards based on team performance
- Causal Fridays
- Regular performance review to encourage internal growth

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



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