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Reception and Administrator Officer

3 months ago

Manchester, United Kingdom Britannia English Academy Ltd Full time

**Job Title: School Administrator**

**Location: Britannia English Academy**

**Reports to: Head of Student Services**

**Contract type: Fixed Term**

**Salary: £22,000- £24,000 per annum**

**Hours: Full Time 40 per week**

**-Spanish**

**-Italian**

**-Portuguese**

**-Japanese**

**-Korean**

**-Arabic**

**-French**

The post holder will be required to take part in the emergency phone rota and will be expected to be available to work late shifts as and when required (up to 9pm).

**PURPOSE OF ROLE**:
The School Administrator will act as the first point of written and verbal communication for the School. The purpose of the role is to support the operational running of the School and ensure that our customers including staff, students, agents and members of the general public are given a first class service.

**DUTIES & RESPONSIBILITIES**:
Main Responsibilities
- Undertake all reception desk duties
- Administer payments made in school for excursions, booking amendments, suppliers etc.
- Answering the phone and forwarding calls on to appropriate members of staff as required
- Produce documents for students such as attendance confirmation, bank and council tax letters
- Liaising and working closely with reservations staff in Manchester.
- Be responsible for maintaining the social media profile of the school on a day to day basis
- Contribute to developing and promoting the social programme throughout the school building school and using social media.
- Assist with delivering the social programme taking part in activities when required.
- Oversee general advertising throughout the school e.g. books for sale, making sure promotional materials are on display and regularly checked for accuracy.
- Contribute to the effective gathering of feedback from students throughout their course and sharing feedback with relevant staff.
- Ensure promotional screens in school are up to date with event details and photographs.
- Assist with booking refreshments and coordinating events in school.
- Lead on promoting the school and courses with local markets.
- Deliver an induction/ welcome presentation to new students as required.

Database Duties
- To maintain an accurate and up to date database recording all transactions and interactions with students and host families.

Evening DutiesBe part of the evening admin team as required ensuring:

- Classrooms are maintained in readiness for the evening shift.

Other Duties

The School Director reserves the right to request other duties are carried out by the School Administrator, within the scope of his/her capabilities, as and when required.

Owing to the nature of the work, you may be required to work in the evenings or weekends. Additional duties may be negotiated in accordance with the current job description in line with the school’s needs and development.

**EXPERIENCE & QUALIFICATIONS REQUIRED**:

- Experience of working in a customer facing role (essential).
- Excellent communication skills both written and spoken (essential).
- A good level of general education including English, Maths and IT skills (preferred).

**KEY SKILLS & COMPETENCIES**:
**Flexibility**:

- Ability to respond to last minute changes
- Willingness to take on new challenges, possibly outside own ‘comfort zone’
- Able to ‘think on own feet’ and manage the unexpected
- Understands that the needs of the school may require flexible, mutually understood approaches to work

**Customer Focussed**:

- Responds to customer requests promptly
- Treats all customers with respect
- Does not assume the needs of customers
- Is able to see things from customers’ points of view
- Check with customers to ensure satisfaction
- Knows how to manage customer expectations and inform customer clearly on this

**Self Awareness**:

- Understands own strengths and weaknesses
- Is able to recognise how own feelings and emotions may impact on others
- Accepts feedback as constructive and is not defensive
- Understands expectations of others

**Analytical & Problem Solving**
- Is disciplined and organised
- Able to deal with large amounts of data and make sense of it
- Has a measured and organised approach to solving problems
- Breaks down large amounts of work into smaller, manageable parts
- Is quick and effective at processing information

**Cultural Understanding**
- Is open to new ideas and differences and shows willingness in understanding of own and other cultures
- Recognises the need for flexibility and sensitivity in dealing with cross-cultural issues.
- Adapts behaviour to context and culture of people communicating with
- Uses experience to improve self-awareness and increase own cultural knowledge
- Judges situation based on a good knowledge of a range of cultures

**Good Communication**
- Is friendly and optimistic with people s/he meets
- Understands what needs communicating and how, when and to who
- Knows how to communicate with confidence and appropriateness to a situation
- Is open about discussing