Administrative/reception Officer

5 months ago


Manchester, United Kingdom The Christie NHS FT Full time

DUTIES AND RESPONSIBILITIES Receive and screen all referrals received, obtaining further information if necessary by contacting ward staff or speaking to patient/relatives to determine: in the department Is more appropriately resolved by the provision of information or advice, or Should be passed on to another, more appropriate agency, or is best resolved by taking on these discussions on behalf of the service user/patient The referral should be passed on for more specialised advice with in the rehabilitation unit; i.e. Physiotherapy, Occupational Therapy, Dietetics, SALT, Social Work etc. Acting independently on decisions in line with standard operating policies and escalating to senior management if appropriate Advise customers of the outcome and processes Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Medway) Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Liase with patients, relatives and families and act as a host for internal and external agencies To monitor and review the process of referrals and update electronic systems accordingly, escalate complex and sensitive cases appropriately in line with Trust policies and Freedom of Information Act Prioritise and manage own work load Attend meetings/briefings as appropriate to role and where necessary minute take Ordering and stock control of on-line stationery, and non stock requests, replenishing monitoring of dietary supplements maintain safe level, ensuring with in consumer date and replenishing as and when necessary diet supplements Recording and Monitoring of specialist equipment issued by the rehabilitation department and maintain accurate record on database Efficient use of office equipment e.g.

fax/photocopier/scanner e Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/targets and ensure that office instructions are followed, using own initiation to escalate where appropriate to senior member of staff document; case files/reports/letters/memos Provide information required to the Information Department as and when required to participate in regular and shared appraisals with line manager, within the remit defined by the Team Manager To attend regular team meetings and attend off site training courses relevant to the job to be able to maintain high level of service and professionalism training relevant to post To contribute ideas to service development and raise with management Promote a culture of customer care within the services which you work Contribute to training /induction of new administration staff with in the department To provide relief cover for other members of the administrative team as needed Any other duties appropriate to the grade, to assist in the smooth running of the department/s as directed by therapies and discharge team member The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post holder.



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