Reception Supervisor

2 weeks ago

Manchester, United Kingdom Chorlton Family Practice Full time

Staff Rota To produce the weekly staff rota ensuring that all areas have adequate cover ensuring cover for sickness and annual leave. Clinics - To deputise the coordination of clinics and GP Rota in the absence of the deputy manager To ensure that all practice policies are issued and signed, then scanned and electronically recorded. To ensure that mandatory training is completed for practice staff Quality control oversight To continuously monitor call stats and ensure that staffing levels are appropriate taking into consideration busier times of the day/week. To monitor live call stats to ensure that resource is increased/reduced where necessary.

To perform weekly call quality checks for all non clinical staff and feedback to individuals. Registrations To action all registrations and associated registration workflow actions. Overseeing outstanding tasks Ensuring that tasks in all Emis, Docman & Accurx are actioned and establishing reasons for maintained tasks and escalate where necessary if they are unable to be completed. Ensuring that individual staff tasks (assigned to individual staff) are also monitored and actioned for all workstreams.

Staff Absence To ensure that Out of Office settings are applied to systems such as Docman, Emis and Outlook First port of call for reception staff queries Induction reception staff To ensure that log ins are created for systems, access equipment is issued, policies are signed and Mandatory training is completed. Appraisals for reception staff along with deputy practice manager Line manage reception staff including completion of return to work interviews and sickness management Ensure admin staff have completed mandatory training To continuously monitor mandatory training for all non clinical staff ensuring that relevant modules are completed and modules expiring are completed within retraining period. Initial contact for patients who wish to complain To attempt to resolve complaints at point of contact and escalate where resolution is not possible and where appropriate record on clarity. Fire Marshall To act as Fire Marshall for the practice ensuring that annual fire Marshall training is completed Oversight of administrative tasks Ensuring that workflow tasks are competed within appropriate timing and ensuring accuracy.

Any errors/events which result in delays in completion are escalated to management. Overall To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice. To support the management team in quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

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