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Engagement Platform Administrator

4 months ago

Liverpool, United Kingdom Appreciate Group plc Full time

**Who are we?**

AEP provides solutions for Appreciate Group clients that often require elements of administrative support. As the EPA your role will be to ensure that all administration tasks that have defined SLA’s are completed within the agreed SLA period and beyond that to provide administration support to the AEP team as required.

**As part of your role, you will**:

- Support inbound Customer telephone lines to deliver accurate and professional responses to customers
- Extract and place customer orders with a high level of accuracy
- Import data into client systems following a defined process and check list with a high level of accuracy
- Export data from systems and create client facing reports to a specified format with a high level of accuracy
- Provide administrative support to the wider team
- In conjunction with your team, help to position and promote Appreciate Business Services as an expert within the field of delivering software solutions with an emphasis on digital engagement within; Customer Loyalty & Channel Incentive Platforms, Reward & Employee Engagement Solutions.
- Adhere to legal compliance procedures, including GDPR regulations regarding client data management / integration
- You are comfortable being hands on with a self-starter mind-set
- You are a curious and motivated team player with a positive attitude
- You have strong interpersonal skills and experience allowing you to quickly build client relationships
- You have strong organisational and time management skills with the ability to contribute to multiple projects in an effective manner
- You have a proven track record of highly-professional client service in a dynamic environment
- You have the ability to embrace the mind-set of continuous improvement and actively contribute to the process and procedure of the team
- You have ambition to develop new skills and seek progression

**What can you expect?**

As well as fabulous colleagues, amazing office space and engaging work, there are loads of additional benefits we offer right now:

- 25 days’ holiday per year, plus bank holidays
- Company sick pay from day 1
- Company pension scheme
- UK health care cover
- Staff Everyday Benefits card offering discounts with multiple retailers
- Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
- Fabulous kitchen space which offers free tea and coffee
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
- Flexible/smarter working and variable start times
- Family friendly leave
- Community volunteering policy which allows you 2 days per year to support the community with charitable events

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: Up to £18,500.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Liverpool, Merseyside