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Community Engagement Manager

2 months ago

Liverpool, Liverpool, United Kingdom Net2Source Inc. Full time

Position: Community Operations Manager

Type: Contract

Location: Remote (Europe)

As a Community Operations Manager, you will play a pivotal role in enhancing our vibrant community, emphasizing operational excellence and effectiveness as we grow the Client Community Leaders initiative. Your responsibilities will include managing platforms and processes that facilitate these programs, collaborating with a variety of internal and external partners, and engaging with Client Community Leaders, who are our key contributors.

If you have a passion for community development, operational efficiency, and being part of a global initiative, this position is tailored for you.

  • Tools Management: In your capacity as an Operations Manager, you will oversee the community technology stack and vendor partnerships for the Client Community Leader initiative, ensuring they adapt effectively to our evolving needs. You may collaborate closely with platforms such as Open and Slack. Success in this role will require analytical thinking and a methodical approach.
  • Merchandise Coordination: Each year, we manage various bulk orders, from replenishing stock to introducing new items for significant events. You will be responsible for placing new merchandise orders, monitoring budgets, tracking inventory, submitting feature requests, and suggesting enhancements. Strong project management skills and a sense of urgency are essential for success in this area.
  • Communication Skills: Effective communication is vital for a successful Operations Manager within our fully remote team. You will engage in diverse forms of communication, including verbal, written, presentations, facilitation, and collaboration, with both the internal team and Community Leaders.
  • Issue Resolution: You will handle a range of service desk inquiries and tooling challenges for Community Leaders in the program. Exceptional customer service and empathy will be crucial in these interactions.
  • Process Documentation: Assist in creating a change log for program, platform, and documentation updates.
  • Project Leadership: Spearhead new initiatives and projects, developing processes to ensure their successful implementation.

Preferred Qualifications:

  • Experience with various platforms and tools such as Jira, Jira Service Desk, and Confluence Cloud.
  • Experience in managing merchandise budgets.
  • Experience in maintaining vendor relationships.
  • Experience working with teams across different locations and time zones.
  • Ability to work independently.