Senior Probation Officer: Complaints Investigator

3 weeks ago

London, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 325964**Salary**:

- £37,909 - £42,251- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other- NPS Pay Band 5 London**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at NPS MITRE HOUSE LONDON, SE1 1JDAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Role requires a minimum of 2 years experience as a Senior Probation Officer.**

**Role based within London PS Corporate Services team.**

**Overview of the job**

This is a management role within the National Probation Service (NPS).

The Senior Probation Officer supports the Head of Operational Function to provide management and a leading role within a Local Delivery Unit (LDU) or other operational unit.

**Summary**

The job holder will be expected to manage and lead staff within the operational area to the required standard, and will offer support and cover to other teams/functions during periods of absence.
In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required

**Responsibilities, Activities & Duties**
- Senior Probation Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.- To provide effective management and leadership to the team
- To be accountable for the quality delivery of good practice and team performance improvement within policy and national standards
- To ensure that all team resources, including interventions, are deployed cost effectively and provide best value in terms of both budget control and realising the organisation's strategic aims
- To ensure that staff can efficiently and effectively meet the requirements of the NPS' contract with HMPPS, Community Rehabilitation Companies (CRC) and local business plans as required
- To proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues
- To ensure that offender managers manage risk appropriately, and meet all public protection standards and targets
- To contribute directly to public protection through multi-agency arrangements and individual casework review, discussion and feedback
- To promote a culture of innovation and continuous improvement to service delivery
- To manage financial resources for your area of responsibility as required by your Head of Operational Function and in line with HMPPS financial regulations and policies. To authorise expenditure within financial limits
- In accordance with the business plan, to provide a leading role and direction in work with partners and key stakeholders, and represent the NPS as appropriate to the role
- To facilitate effective communication between the LDU/Operational Unit management team and internal and external partners
- To play an active part in the corporate management of the NPS as necessary, as a member of the LDU/Operational Unit Management Team
- To undertake specific areas of responsibility as delegated by the Head of Operational Function.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
- Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
- To work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

**Person specification**:

- Please refer to Job Description**Qualifications**:

- You must have a minimum of 2 years experience as a Senior Probation Officer.
- You must hold a Probation Officer qualification or be a qualified Probation Officer.
- In addition, you must hold the following:

- x PQF Honours Degree/Graduate Diploma and Level 5 Diploma in Probation
- Practice; or
- x Diploma in Probation Studies; or Diploma in Social Work (Probation option);
- or CQSW (Probation option)**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Develo

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