Senior Complaints Officer

4 weeks ago


London, United Kingdom Spencer Clarke Group Full time

We are seeking a Senior Complaints Officer for a Local Authority Client based in Southwest London.
In this role, you will be responsible for managing and responding to complex housing complaints, collaborating with stakeholders, and ensuring compliance with statutory requirements.
Act as the primary point of contact for residents raising complaints or general inquiries, providing information and advice as needed.
* Manage and draft responses to inquiries from Cabinet members, MPs, and the Ombudsman, ensuring timely and high-quality responses.
* Support the creation of case files for the Housing Ombudsman and manage recommendations from final determination reports.
* Maintain the complaints system, record complaints and inquiries within target times, and train officers on database use.
* Produce performance reports for the complaints and inquiries service, monitor and audit processes as directed.
Experience in investigating complex complaints, preferably within the Housing Sector or with the Housing Ombudsman.
* Knowledge of statutory requirements and regulatory frameworks related to housing complaints, ensuring adherence to legal standards and procedures.
* Experience in maintaining complaints databases, recording and tracking complaints and inquiries, and providing training to team members on database usage.
Salary: £24+per hour
*Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday - Friday, 36 hours per week



  • London, United Kingdom tower Hamlets Full time

    Back **Senior Complaints Officer**: An exciting opportunity has arisen to join the Council’s Complaints Service as a Senior Complaints Officer. This role is required to ensure the compliance of the Councils’ statutory obligations under children’s, adults and public health complaints legislation as well as investigating complex corporate complaints...


  • London, United Kingdom Daniel Owen Ltd Full time

    Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: 29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and...

  • Complaints Officer

    1 day ago


    London, United Kingdom Adecco Full time

    Complaints Officer required for our public sector client to work Hybrid £18.76 per hour PAYE 6 months - possible extension Hybrid Working This role supports the senior complaint officer in the effective investigation of stage two complaints for all non-statutory services; this includes carrying out some investigations and delivering training. Take...


  • London, United Kingdom Akton Recruitment Full time

    **Senior Complaints Officer** **Westminster -Hyrbrid **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding...


  • Westminster, Greater London, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...


  • London, United Kingdom Tower Hamlets Partnership Full time

    An exciting opportunity has arisen to join the Council’s Complaints Service as a Senior Complaints Officer.  This role is required to ensure the compliance of the Councils’ statutory obligations under children’s, adults and public health complaints legislation as well as investigating complex corporate complaints and writing detailed responses to...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Brook Street Full time

    A fantastic opportunity to work for one of Brook Street's Public Sector clients as a **Complaints Officer** has become available. This is a **full-time, temporary role** until the end of **June 2023**, and you will be required to work in the **Waterloo** office 1 day per week. You will be joining a dynamic team of 17 individuals to provide an effective...


  • Westminster, Greater London, United Kingdom Akton Recruitment Full time

    Senior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: £29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...


  • London, United Kingdom XL Catlin Full time

    **Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** Reporting to the Complaints UK Manager, the Senior Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. You will be helping to train new team members, contributing...

  • Complaints Officer

    4 weeks ago


    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...

  • Complaints Officer

    4 weeks ago


    East London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...

  • Complaints Officer

    2 weeks ago


    London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints OfficerWestminsterI am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...

  • Complaints Officer

    2 weeks ago


    London, United Kingdom Service Care Solutions Full time

    Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the...


  • London, United Kingdom Foxtons Full time

    **About The Role**: Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance team! This is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills. **KEY RESPONSIBILITIES AND SKILLSETS**: - Assigning incoming complaints to the relevant...