Customer Support Representative Fixed Term
6 months ago
Perform order to fulfilment activities in compliance to services levels according to the customer segmentation (Operational Service Packages) of assigned customers
- Handle daily activities and communication in the order to invoice cycle, including digital and manual order processing, backorder management, creation of credit/debit notes, returns and
- replacements, and other tasks ad hoc tasks
- Handle and follow up on customer claims
- Process transactions and maintain information on customer platforms (only order to invoice)
- Monitor SAP order to fulfilment pipeline (blocked/open orders) on a daily basis
- Collect and document customer scorecards and notify the organization in case of follow-up topics
- Collaborate with cross-functional teams, including supply chain, and finance, to ensure smooth order processing and timely delivery
- Actively generate and implement ideas for internal process optimization and towards the customers (First Time Right Methodology)
- This will be a fixed term contract for up to 1 year.
University degree or equivalent knowledge in the field of Business Administration, Supply
Chain Management (SCM)
- Very good written and spoken English skills (B2 level or higher)
- One or more local languages required in the assigned geography
- 2+ years of relevant professional experience in an international, matrix-organized company
- Experience in Customer Service/other direct customer facing roles is a plus
- Strong SAP skills including EDI as well as CRM (MS Dynamics)
- Strong service and excellent customer-oriented communication and problem-solving skills
- Enjoying a variety of administrative tasks
- Extremely flexible, self-organized and able to work under pressure
- Team player with a reliable and structured working style
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