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Operations Transformation Manager
4 weeks ago
We are seeking an experienced Service Transition Manager to join our team at CityFibre Limited. As a key member of our operations team, you will be responsible for leading service transition activities and ensuring the seamless implementation of new services.
This is a 12-month fixed term contract opportunity that offers a competitive salary of £57,000 per annum, plus performance-related bonus and a comprehensive benefits package.
About the JobThe Service Transition Manager will work closely with business owners, project managers, design and operations teams, as well as partners and suppliers to establish and document Service Management procedures. You will ensure effective Transfer to Operations, complying with Service Readiness and maintaining high standards for operational support material.
- Develop end-to-end support structures for new services, including processes, SLAs, and KPIs.
- Represent Operations in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model.
- Define and deliver the end-to-end support model with Service Design and stakeholders.
- Identify and manage Operations risks and participate in stakeholder groups to improve delivery efficiency and processes.
To be successful in this role, you will have a process-driven approach with a strong focus on adhering to procedures and optimising workflows for greater efficiency and quality. You will also possess:
- A methodical and organised approach to work, with excellent skills in planning, prioritising, and attention to detail.
- Strong analytical abilities, capable of evaluating complex information, identifying trends, and making data-driven decisions.
- Proven experience in managing and delivering successful transition or transformation projects, driving change and implementing new processes.
- In-depth knowledge of field operations within telecoms, with experience in supporting or working alongside field teams.
At CityFibre Limited, we value diversity, inclusion, and belonging. We are committed to creating an environment where everyone feels valued, respected, and supported. Our comprehensive benefits package includes 25 days annual leave, a day off on your birthday, a range of wellbeing and savings initiatives, and supportive family-friendly and menopause policies.
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