Vulnerable Customer Support Representative

1 week ago


Milton Keynes, Milton Keynes, United Kingdom The Recruiters Room Full time

We are looking for a Vulnerable Customer Support Representative to join our team at The Recruiters Room. As a key member of the Vulnerable/Forbearance Team, you will be responsible for supporting customers who are struggling financially and are identified as vulnerable.

In this role, you will be working with customers to discuss forbearance measures and help them review and organise their finances. You will also be acting as a processing expert for both simple and complex tasks to support improved business performance.

To be successful in this role, you will need to have experience of dealing with vulnerable customers by telephone within a financial services industry, ideally within collections. You will also need to have the ability to handle high call volumes and possess a resilient character and empathetic communication skills.

The salary for this role is £27,000 + Bonus, and you will be working in a fully remote based environment. We offer ongoing training and development opportunities to ensure that you continue to grow and develop in your career.



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