Customer Service Representative
1 month ago
Unleash Your Potential as a Customer Service Representative
Ocado Logistics is seeking enthusiastic and customer-centric individuals to join our team as Customer Service Representatives. In this dynamic role, you will be responsible for delivering exceptional customer experiences, resolving queries, and providing support to our customers.
If you have excellent communication skills, a strong desire to learn, and a passion for delivering outstanding results, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service through phone, email, and face-to-face interactions
- Resolve customer queries and complaints in a timely and professional manner
- Collaborate with the team to achieve service standards and improve processes
What We Offer:
- A competitive hourly rate of £12.18 (basic rate) + £1.12 (evening premium), with opportunities for overtime and shift differentials
- A range of benefits, including company pension contributions, enhanced digital health and wellbeing services, and discounts on high street shopping and entertainment
- Opportunities for career progression and professional development within our growing logistics business
Requirements:
- Excellent communication and problem-solving skills
- Ability to work flexible hours, including evenings and weekends
- Basic computer skills and ability to use technology
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