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Customer Service Representative

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Hays Talent Solutions Full time

Job Overview:

We are seeking a Customer Service Representative to join our team at Hays Talent Solutions. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that all customer queries are responded to and actioned in a timely manner.

Salary:

The successful candidate will receive a competitive salary of £12 per hour (PAYE), providing a stable financial foundation for your career growth.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or other communication channels.
  • Action customer queries and resolve issues promptly and professionally.
  • Maintain accurate records of customer interactions and correspondence.
  • Work collaboratively with internal teams to ensure seamless delivery of services.

Requirements:

  • GCSE or equivalent English Language and Mathematics is desirable.
  • Previous customer service experience, preferably within the finance industry.
  • Effective communication and negotiation skills in both written and verbal formats.
  • Excellent administrative skills with attention to detail and accuracy.
  • Able to work in a pressurised environment while maintaining focus on personal and company objectives.

Benefits:

  • Opportunity to work with a leading automotive brand.
  • Modern facilities with amenities such as an onsite café, hot desks, and free parking.
  • Hybrid working arrangement with 3 days of remote work and 2 days of office-based work.
  • Silent room for prayer or reflection.
  • Potential for long-term career progression and permanent roles.

About Us:

Hays Talent Solutions is a leading recruitment agency dedicated to providing high-quality talent solutions to clients across various industries. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.