Customer Service Representative

20 hours ago


Milton Keynes, Milton Keynes, United Kingdom BSI Companies Full time

We are seeking a skilled Customer Service Representative to join our team in Milton Keynes. As a key member of our client support team, you will play a vital role in ensuring our clients receive exceptional service and support.

About the Role:
  • You will be responsible for engaging with both new and existing clients via telephone and email, providing proactive and consultative support to resolve queries and issues.
  • Deliver general information requests, technical enquiries, assessment changes, contact information changes, and certification queries in a timely and accurate manner.
About You:
  • Previous experience in customer-centric roles is essential, with a focus on delivering exceptional customer experiences.
  • Competent in using IT systems and software to manage client interactions and administrative tasks.

B benefits include a competitive salary of £32,000 per annum, flexible working hours, ongoing training and development opportunities, and a comprehensive total reward package including 27 days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits.



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