Customer Service
3 weeks ago
**Full Job Description**
G Decor is looking to continue to build its fast-paced and innovative, ambition e-commerce team to continue and drive our continued online success.
We are looking for someone with a passion for eCommerce who wants to help drive our business forward using creative techniques whilst utilising data to make informed decisions. You will have a large focus on driving our team to success, help our customers and help sale through our own websites, Amazon, eBay, ETSY and Notonthehighstreet
**YOUR RESPONSIBILITIES**:
- Provide excellent customer care to resolve queries and issues while maintaining excellent feedback through Amazon, eBay, and Etsy customer care channels.
- Process customer refunds, returns, and replacements for missing or damaged items by assessing the content of queries and responding efficiently.
- Be an effective communicator and ensure all calls are acknowledged in a timely manner and forwarded to the relevant persons.
- Maintain a database of completed jobs.
- Perform general administrative tasks as required, such as arranging supplies.
- Creating **Listings **of new and existing products on marketplaces like eBay, Amazon and others.
- Write listing description, photo upload and update the stock, price at the backend of marketplaces and our website.
YOUR SKILLS AND EXPERIENCES:
- Excellent customer service skills.
- Excellent communication skills - verbal, written, and telephone skills.
- High IT literacy.
- Excellent organizational skills and ability to work to deadlines.
- High level of accuracy and attention to detail.
- Previous customer service experience.
- Background in e-commerce.
Overall, the text looks good Just a few minor adjustments were made for clarity and consistency.
**Salary**: £22,500.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
Expected start date: 01/08/2023
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