Contract Administrator
6 months ago
**Job summary**
The Contract Administrator will ensure that queries are responded to in a timely manner, as well as providing great customer service to our clients.
The Contract Administrator is also a key contact for engineers to assist in queries and resolve issues that may arise in a friendly and professional manner.
**Key Accountabilities (but not limited to)**
- Answering the phone in a timely manner and directing calls / taking messages accordingly
- Liaise with and provide feedback to customers on the progress of jobs
- Liaise with external contractors
- Generating jobs on the Corrigenda CAFM system
- Relaying instructions to engineers and collating details of works in progress
- Processing and inputting worksheet information correctly onto our system
- Liaise with contract managers and engineers to ensure effective communication
- To contribute to implementing new working methods and actively participate in continuous improvement
- Updating client portals
- Raise and issue purchase orders for materials and subcontractors
- Assist with arranging site access & appointment bookings with clients
- Other general administrative duties
- Assist with other work activities when required and provide team cover during holidays/sickness
**Person Profile**
- Previous experience working in a front-line customer advisor / helpdesk role
- Previous experience dealing with customer queries
- Excellent written and verbal communication skills
- Ability to achieve high levels of customer satisfaction
- Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
- Attention to detail
- IT Literate with strong Microsoft Word, Excel skills and knowledge
- A minimum of C/4 grade in English and Math (or equivalent)
Desirable
- Previous experience working in a facilities role
- Experience in using client data bases for call handling and task logging
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: Contract Administrator
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