Arrears and Litigation Mortgage Administrator – CHL Mortgages

3 weeks ago


Fleet, Hampshire, United Kingdom CHL Mortgages Full time
About the Job
This exciting opportunity as an Arrears and Litigation Mortgage Administrator at CHL Mortgages offers the chance to join a leading mortgage servicing provider on a fixed-term contract basis. As a key member of our team, you will be responsible for managing and dealing with all aspects of processes relating to existing residential and buy-to-let mortgages progressing towards or already in litigation.

The ideal candidate will possess a mortgage servicing background, excellent communication skills, and the ability to work in a process-driven environment. In return, we offer a competitive salary, up to 15% annual discretionary bonus, company pension scheme, and more.

**Key Responsibilities:**
* Review and assess cases to determine the best course of action
* Collaborate with the Asset Management Team to achieve timely and satisfactory conclusions
* Ensure all relevant contact has been made and no agreement can be met
* Provide exceptional customer service through prompt and comprehensive responses to queries
* Prepare and upload court packs for possession cases
* Liaise with solicitors to issue legal letters and ensure timely processing of invoices
* Identify and resolve customer complaints efficiently
* Foster strong relationships with internal teams to ensure optimal service delivery

**Requirements:**
* Proven mortgage servicing experience
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, process-driven environment
* Self-motivated and driven to achieve results
* GCSE Maths & English (Min Level C)

**Benefits:**
* Competitive salary: £35,000 - £40,000 per annum
* Up to 15% annual discretionary bonus
* Company pension scheme - up to 9% company contribution
* 25 days holiday per annum
* Cycle to work scheme
* Charity payroll giving
* Long service awards and extra holiday
* Healthcare cash plan
* Life assurance cover x 4
* Online discounts and gym memberships
* Enhanced paternity and maternity pay
* Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts

**Why Join Us?**
CHL Group provides bespoke third-party loan servicing solutions for a variety of asset classes across the UK. With a team of experienced professionals, we pride ourselves on delivering exceptional customer service and achieving outstanding results. If you're a motivated and experienced Mortgage Administrator looking for a new challenge, please apply today

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