Residential Mortgage Manager

1 month ago


Fleet, Hampshire, United Kingdom CHL Mortgages Full time
About Us

CHL Mortgages is a leading provider of mortgage servicing solutions. We are committed to delivering exceptional service to our clients and providing a positive working environment for our staff.

We are seeking a highly motivated and organized Loan Administrator to join our team. The successful candidate will have a background in mortgage servicing, previous experience working directly with customers, and the ability to work effectively within a fast-paced team environment.

Key Responsibilities:

  • Manage and deal with various aspects of loan processes
  • Ensure timely resolutions for clients
  • Work closely with the Asset Management Team to achieve a timely and satisfactory conclusion
  • Provide prompt and comprehensive telephone responses to customer and third-party queries
  • Prepare court packs for possession cases
  • Upload cases to solicitors' portals
  • Issue legal letters and liaise with solicitors
  • Ensure all invoices relating to legal costs are correctly processed within time scales
  • Identify potential complaint cases and strive to satisfy customer grievances promptly
  • Liaise with other departments to ensure optimal service for borrowers and minimize risk for the Company

Requirements:

  • A minimum of GCSE Math's & English (Min Level C)
  • A mortgage servicing background
  • Previous experience of dealing directly with customers
  • Previous experience of working successfully within a busy team
  • The ability to work in a process-driven environment
  • Organized, responsible, self-motivated, and driven to achieve results
  • Gathering, research, analytical, and accuracy skills

Estimated Salary: £38,000 - £48,000 per annum, depending on experience

Benefits:

  • 25 days' holiday per annum
  • Up to 15% annual discretionary bonus based on performance
  • Company pension scheme - up to 9% company contribution
  • 1 x Paid charity day
  • Cycle to work scheme
  • Charity payroll giving
  • Long service awards and extra holiday
  • Healthcare cash plan
  • Life assurance cover x 4
  • Online discounts and gym memberships
  • Enhanced paternity and maternity pay
  • Access to Smart Hive by Bravo Benefits

This is an exciting opportunity for a skilled professional to join our team at CHL Mortgages and contribute to the success of our business.



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