Loan Administrator

4 weeks ago


Fleet, Hampshire, United Kingdom CHL Mortgages Full time
Job Summary

We are seeking a skilled Loan Administrator to manage and deal with various aspects of loan processes, ensuring timely resolutions for our clients. This role requires experience in mortgage servicing, attention to detail, flexibility, and a strong work ethic.

The ideal candidate will have a background in mortgage servicing, previous experience working directly with customers, and the ability to work effectively within a fast-paced team environment. We offer a competitive salary package, including benefits such as 25 days' holiday per annum, up to 15% annual discretionary bonus, and a company pension scheme.

Key Responsibilities:

  • Review accounts from the pre-litigation work queue
  • Assess the suitability of each individual case
  • Ensure all relevant contact has been attempted and no agreement can be met
  • Work closely with the Asset Management Team to achieve a timely and satisfactory conclusion
  • Provide prompt and comprehensive telephone responses to customer and third-party queries
  • Prepare court packs for possession cases
  • Upload cases to solicitors' portals
  • Issue legal letters and liaise with solicitors
  • Ensure all invoices relating to legal costs are correctly processed within time scales
  • Identify potential complaint cases and strive to satisfy customer grievances promptly
  • Liaise with other departments to ensure optimal service for borrowers and minimize risk for the Company
  • Ensure all documentation is completed accurately and in a timely manner

Requirements:

  • A minimum of GCSE Math's & English (Min Level C)
  • A mortgage servicing background
  • Previous experience of dealing directly with customers
  • Previous experience of working successfully within a busy team
  • The ability to work in a process-driven environment
  • Organized, responsible, self-motivated, and driven to achieve results
  • Gathering, research, analytical, and accuracy skills

Salary: £30,000 - £40,000 per annum, depending on experience

Benefits:

  • 25 days' holiday per annum
  • Up to 15% annual discretionary bonus based on performance
  • Company pension scheme - up to 9% company contribution
  • 1 x Paid charity day
  • Cycle to work scheme
  • Charity payroll giving
  • Long service awards and extra holiday
  • Healthcare cash plan
  • Life assurance cover x 4
  • Online discounts and gym memberships
  • Enhanced paternity and maternity pay
  • Access to Smart Hive by Bravo Benefits

This is an excellent opportunity for a motivated individual to join our team at CHL Mortgages and contribute to the success of our business.



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