Customer Services Officer
6 months ago
About the team:
InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business’ potential. Treating every case with respect, with the aim to take as much hassle away as possible.
We are looking for a Customer Service Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance. You will play a crucial role ensuring the support to our Customers & Brokers is provided at the highest level of customer satisfaction.
About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.
What you will be doing:
In this new and varied role, no two days are the same You will have the opportunity to ensure a seamless customer journey is provided to InterBay Asset Finance’s customers and brokers, continually analysing the current process, and looking at improvements that will enhance the relationships and maximise customer satisfaction.
You will play an integral role in supporting The Group to deliver first class service and continue to thrive and grow.
Your responsibilities will include
- Proactively problem solving and identifying pinch points within the customer journey ensuring a seamless experience.
- Managing customer disputes to resolution, working with the Internal functions to ensure any formal issues are resolved.
- As a team, managing the invoicing and Direct Debit runs, taking responsibility for ensuring accuracy and provide a range of financial statements and copy documents to customers.
- Proactively managing the handling of all HPI alerts, ensuring the timely action is taken in liaising with all relevant parties and make recommendations to management.
- Working with other internal Functions to ensure the smooth handling of Variation Agreements, Novation requests and Substitution of Goods requests.
In return for your commitment:
We offer a base salary dependent on experience and location of between £33,500 - £36,000 and a competitive benefits package including:
- Discretionary annual bonus opportunity of up to 15%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
- Paternity Leave - 4 weeks of paid leave to be taken within 8 weeks of childbirth
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.
Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:
- Basic knowledge of asset finance.
- Previous experience of Customer Service or similar role is essential.
- Previous experience of administration is essential.
- Strong attention to detail is essential.
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress._
- Whilst we are an
-
Mortgage Customer Services
7 months ago
Fleet, United Kingdom Personnel Selection Full timeThe opportunity is based in Fleet and you would be working the hours of 9am - 5pm, offering excellent benefits and an attractive salary of up to £35k. You will receive 25 days’ holiday, non-contributory pension, discretionary annual bonus up to 15% of salary, private healthcare, life assurance and income protection. We can offer a hybrid working scheme...
-
Customer Service Representative
2 weeks ago
Fleet, Hampshire, United Kingdom Tracker South Africa Full timeJob DescriptionThis is a contract position as a CUSTOMER SERVICE REPRESENTATIVE at Tracker South Africa. The successful candidate will be responsible for handling customer care calls, sales, and queries related to the motors industry. This role involves resolving issues and ensuring customer satisfaction. In this position, you will be required to handle high...
-
Mortgage Customer Services Consultant
6 months ago
Fleet, United Kingdom Personnel Selection Full timeThe opportunity is based at our modern refurbished Fleet Head Office and you would be working the hours of 9am - 5pm, offering excellent benefits and an attractive salary of up to £35k. You will receive 25 days’ holiday, non-contributory pension, discretionary annual bonus up to 15% of salary, private healthcare, life assurance and income protection. We...
-
Customer Service and Operations Coordinator
4 weeks ago
Fleet, Hampshire, United Kingdom Simplicity Group Full timeAbout the OpportunityWe are looking for a Customer Service and Operations Coordinator to join our dynamic and high-performing team. As a key member of our fleet support team, you will be responsible for handling incoming calls and emails, meeting team KPIs while providing exceptional customer service.Job DescriptionProvide technical assistance and support to...
-
Membership Customer Services
7 months ago
Fleet, United Kingdom British Institute of Innkeeping Full time**Who are we?** The BII (British Institute of Innkeeping) are a charity and membership organisation that aims to keep pubs thriving in the heart of their communities. We offer a wide range of support and inspiration to over 13,000 members, independently running pubs across the UK. **KEY RESPONSIBILITIES** **On Boarding New Members** - As part of the...
-
Customer Service Administrator
6 months ago
Fleet, United Kingdom CHL Mortgages Full time**Description**: The Customer Service Operative will be working within a busy mortgage servicing team to service the needs of customers over a mortgage portfolio loan book of both residential and buy to let mortgages. The Customer Service Operative will manage and deal with all aspects of post completion activities and processes relating to existing...
-
Customer Service Supervisor
3 weeks ago
Fleet, Hampshire, United Kingdom Welcome Break Full timeJob Title: Customer Service SupervisorWe are seeking an experienced and motivated Customer Service Supervisor to join our team at Welcome Break, The Good Breakfast/Chopstix, Fleet Motorway Services.About the Role:This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has experience working in retail or...
-
Customer Service Representative
4 weeks ago
Fleet, Hampshire, United Kingdom Love Fleet, Hampshire Full timeRole Overview: As a Customer Service Representative at our Love Fleet, Hampshire location, you will be responsible for delivering exceptional customer experiences through our beverage preparation and presentation team. You will work closely with our team to maintain a clean workspace, handle cash transactions accurately, and collaborate on introducing new...
-
Customer Service Assistant
7 months ago
Fleet, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Fleet, GU51 3QP **Hours**:Part-Time / Permanent **Hourly Rate**:Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...
-
Customer Service Representative
3 weeks ago
Fleet, United Kingdom 23. Degrees Full timeAbout the RoleWe are seeking a skilled Barista to join our team at 23-5 Degrees Ltd, Starbucks' first UK franchise partner. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in coffee.Key Responsibilities:Prepare and serve high-quality beverages and food items to...
-
Customer Service Representative
2 weeks ago
Fleet, Hampshire, United Kingdom Tesco Partners Full timeAbout the RoleThis is a fantastic opportunity to join a leading retail company and progress your career in sales and customer service. As a Sales Colleague, you will be responsible for maintaining high standards of customer service, processing transactions accurately and efficiently, and contributing to a positive store environment.You will be working within...
-
Customer Service Specialist
2 days ago
Fleet, Hampshire, United Kingdom Love Fleet, Hampshire Full timeRetail Sales Assistant - Maternity CoverAt Love Fleet, Hampshire, we're seeking a highly motivated and enthusiastic Retail Sales Assistant to join our team on a temporary 4-hour contract basis. As a key member of our retail store team, you'll play a vital role in inspiring customers to explore their creative side by providing excellent customer service and...
-
Customer Service Advisor
2 weeks ago
Fleet, Hampshire, United Kingdom Tesco Partners Full timeCompany OverviewTesco Partners strives to serve its customers, communities, and the planet responsibly. Our goal is to make a positive impact by reducing waste and shrinkage while meeting customer needs.We commit to providing an inclusive and accessible recruitment process, welcoming candidates from diverse backgrounds.SalaryThe estimated salary for this...
-
Customer Service Assistant
6 hours ago
Fleet, United Kingdom Compass UK & Ireland Full timeCatering Assistant Position">We are seeking a highly motivated and organized Catering Assistant to join our team. This is a rewarding opportunity to develop your skills and contribute to our success.">About the Role">In this role, you will be responsible for preparing food, handling transactions, and providing exceptional customer service. You will work...
-
Customer Service and Operations Director
4 weeks ago
Fleet, Hampshire, United Kingdom Myanmarhumancapital Full timeAbout the Job:We are looking for a seasoned professional to fill the role of Customer Service and Operations Director at Myanmarhumancapital. As a key member of our senior leadership team, you will be responsible for leading our Customer Service and Import License teams, driving business growth, and ensuring exceptional customer experiences.Key...
-
Customer Service Assistant Mon-fri 1pm-5pm
7 months ago
Fleet, United Kingdom Primo Group Full timeThe Primo Group are purveyors of private and rare number plates and have been operating since 2012. Our offices are based within walking distance from Fleet town Centre. Due to continued expansion, we are excited to be recruiting a Customer Service Assistant to join our tight knit team. You would be responsible for tapping into the current market who are...
-
Office Assistant
6 months ago
Fleet, United Kingdom DJ Miles Construction Full timeSelf employed admin required. '''Responsibilities:''' - Perform data entry tasks and maintain accurate records - Day to day booking in of works - Ordering and processing equipment/materials - Answer phone calls and direct them to the appropriate staff members - Maintain phone etiquette and provide excellent customer service - Processing of RAMS - Assist...
-
Customer Service Associate
4 weeks ago
Fleet, Hampshire, United Kingdom Compass Group UK Full timeAbout UsCompass Group UK&I is a leading provider of contract catering and support services. We are committed to fostering an environment where every individual can be themselves at work and has equal opportunities to advance in their careers.Job DescriptionThis Catering Assistant role involves working as part of a dynamic team to deliver exceptional customer...
-
Customer Service Manager
2 weeks ago
Fleet, Hampshire, United Kingdom Listers Group Limited Full timeAbout the PositionAre you a customer-focused professional looking for a new challenge? Do you have excellent communication and interpersonal skills? We are seeking a highly motivated and enthusiastic Customer Service Manager - Fleet Operations to join our team. As a key member of our fleet operations team, you will be responsible for delivering exceptional...
-
Service Operations Coordinator
2 days ago
Fleet, Hampshire, United Kingdom Primoris Services Corp. Full timeJob OverviewWe are seeking a highly motivated Service Operations Coordinator to join our team at Primoris Services Corporation. The successful candidate will be responsible for supporting the Service Manager in the daily operations of the service department, including managing work orders, maintaining databases, and coordinating with the Repair & Maintenance...