Service Operations Coordinator
2 days ago
Job Overview
We are seeking a highly motivated Service Operations Coordinator to join our team at Primoris Services Corporation. The successful candidate will be responsible for supporting the Service Manager in the daily operations of the service department, including managing work orders, maintaining databases, and coordinating with the Repair & Maintenance team.
Key Responsibilities:
- Work Order Management:
- Initiate and manage repair orders, input technician notes, review for accuracy, and obtain approval for repairs on company-owned assets above designated thresholds before finalizing.
- Database Management:
- Ensure the vehicle and equipment database is current, tracking daily vehicle mileage, hours, and heavy equipment usage.
- Records Maintenance:
- Update repair and maintenance records with the latest service and preventive maintenance (PM) status.
- Coordination with R&M Personnel:
- Work with the Repair & Maintenance team to ensure timely servicing and communicate planned maintenance with vendors and job sites.
- Monitoring Progress:
- Track the progress of actual versus planned maintenance and repairs for light vehicles.
- Support Service Manager:
- Assist in scheduling work, answering repair-related questions, and advising on repairs within established guidelines.
- Industry Knowledge:
- Apply industry terminology for accurate service writing, estimating, and parts requests.
- Regulatory Compliance:
- Support the service manager in ensuring the shop complies with government regulations, safety guidelines, and company policies, while keeping manuals and other resources up to date.
- Knowledge of automotive and equipment industries.
- Proficiency in Microsoft Office; experience with Microsoft Project is desirable.
Total Rewards Proposition:
- $75,000 - $95,000 per year, depending on experience.
- Outstanding, paid on-the-job training.
- Overtime opportunities.
- We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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