Lending Support

5 months ago

Fleet, United Kingdom CHL Mortgages Full time

**Description**:
An opportunity to join an established and growing Lending department with a focus on in delivering best in class lending service and lending decisions. Every colleague is empowered to take ownership of their work to proactively achieve the best outcomes for our customers.

The Lending Support will be working in a fast-paced environment, providing the link between our broker partners and all CHL internal departments, particularly the new business operations team and sales. The Broker Support will handle telephone and written enquiries from intermediaries and deal with all administration processes to ensure new and continued business is secured and progresses effectively.

**Key Responsibilities**:

- Provide a prompt, efficient and personalised service to clients
- Go out of way to ensure that Intermediary needs are met and strive to offer a high quality of service to the Intermediary
- Handle telephone and written enquiries from intermediaries and deal with all administration processes to enable new and continued business
- Liaise with intermediaries to obtain outstanding information within agreed timelines and ensure proactive pipeline management
- Ability to work within a team and be organised in all processes
- Ability to share workload and share ideas to improve processes further

**Skills Knowledge and Expertise**:

- Good understanding of broker & sales
- Good understanding of the mortgage process
- Experience of working in financial services (desirable)
- Ability to work within a team and be organised in all processes
- Problem solver
- Advanced Excel experience
- Intermediate Microsoft Word

**Benefits**:

- 25 days holiday per annum
- Up to 15% annual discretionary bonus based on performance
- Company pension scheme - up to 9% company contribution
- 1 x Paid charity days
- Cycle to work scheme
- Charity payroll giving
- Long service awards and extra holiday
- Healthcare cash plan
- Life assurance cover x 4
- Online discounts and gym memberships
- Enhanced paternity and maternity pay
- Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts

**About CHL Mortgages**:
CHL Group provides bespoke third-party loan servicing solutions for a variety of asset classes across the UK. The CHL Group consists of 3 companies, CHL Mortgages, CHL Mortgages for Intermediaries and Landmark Mortgages. We have vast experience in the UK mortgage market encompassing a range of services. We currently service c.30,000 of mortgage assets on behalf of third-party clients and manage several standby contracts for mortgage and bridging finance clients.

Founded in 1990 CHL Group has grown to over 180 colleagues with offices in Fleet, Hampshire and Skipton, Yorkshire. We have grown to become one of the market leaders in specialist mortgages and the Buy-to-Let markets.

We are always on the lookout for talented, dedicated and motivated colleagues to drive the business forward and provide the best outcomes for our clients, investors and customers. We provide an excellent benefit package, competitive salary and excellent work environments where colleagues can learn, develop and progress

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