Neighbourhood Services Manager
7 months ago
**Salary**: c£32,100
**Job Type**: Full Time, Permanent
**Location**: Head Office - West Didsbury
**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
You will be the key contact for all customers in a defined patch and directly deliver a comprehensive and responsive housing management services, with the aim of supporting customers to resolve issues You will also undertake neighborhood/estate/scheme management being present in neighborhoods and using all available resources with the objective of achieving sustainability while encouraging customers to act for themselves.
**What you'll be doing**
- Be present in our neighbourhoods, undertaking regular estate inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
- Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and property allocations that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
- Ensure safeguarding concerns are dealt with promptly and in line with legal requirements and guidelines and appropriate action is taken.
- To promote Great Places digital services; encouraging customers to utilise self-serve opportunities when appropriate
**What you'll need**
- Either have or be working towards a housing qualification.
- Experience of working in the housing sector and in a similar role.
- Good working understanding of effective estate and tenancy management. Experience of delivering a range of tenancy management related services and being able to offer a proactive approach in the identification of tenancy issues and resolution.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.
- Proven relationship builder with experience of effective collaborative working with external partners.
- Ability to coach customers to help them problem solve
- Adaptable to use a range of Customer relationship management software systems.
- Good written and verbal communication skills.
- Organisation and ability to time-manage and prioritise work load in a hybrid environment.
- Hold a full UK driving license and have access to a vehicle for use at work.
**What we need from you**
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Ability to complete tasks in an accurate and timely manner when working towards a deadline.
- Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.
- Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
- Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing understanding and empathy.
- Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.
**What we give you in return for your hard work and commitment**
- Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
REF-208 384
-
Neighbourhood Services Manager
7 hours ago
Manchester, United Kingdom Great Places Housing Group Full time**Salary**: Circa £27,000 **Job Type**: Full Time, Permanent **Location**: Greater Manchester - North **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to the Area Services Manager, the Neighbourhood Services Manager has...
-
Neighbourhood Services Manager
6 days ago
Manchester, United Kingdom Great Places Housing Group Full time**Salary**: £30,000 **Job Type: F**ull Time, Permanent **Location**: GM South Region **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. **Why are you here?** You will be the key contact for all customers in a defined patch and...
-
Neighbourhood Officer
2 weeks ago
Manchester, United Kingdom One Manchester Full timeNeighbourhood OfficerManchester - Various SitesSalary: £41,082Permanent, Full Time, 35 hours per a weekClosing date: 11 Dec 2024Potential Interview date: TBCWe are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You’ll deliver a high-quality housing and...
-
Neighbourhood Officer
1 month ago
Manchester, United Kingdom CV-Library Full timeNeighbourhood Officer Manchester - Various Sites Salary: £41,082 Permanent, Full Time, 35 hours per a week Closing date: 11 Dec 2024 Potential Interview date: TBC We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You’ll deliver a...
-
Neighbourhood Manager
2 days ago
Manchester, United Kingdom Hays Specialist Recruitment Limited Full timeNeighbourhood Officer - Mixture of working from home and office in Manchester - Temporary On-Going **Your new company** Hays are currently partnering with a large housing association based in the North West to recruit a neighbourhood manager on an on-going temporary contract. The role is a mixture of working from home and working from the office based in...
-
Senior Neighbourhood Officer
6 months ago
Manchester, United Kingdom One Manchester Full time**Full Time, Permanent** **35 hours per a week** - Are you looking for a new opportunity to make a real difference in the communities we support?_ - Are you an experienced neighbourhood officer, looking to progress your career?_ We have a unique and exciting role as part of our new neighbourhood model. Do you have a passion for delivering in...
-
Neighbourhood Development Officer
2 weeks ago
Manchester, United Kingdom One Manchester Full timeJob Title: Neighbourhood Development OfficerWe are seeking a motivated and enthusiastic Neighbourhood Development Officer to join our team and contribute to the regeneration of communities in Manchester. The successful candidate will be responsible for delivering neighbourhood services, working closely with residents, community groups, and stakeholders to...
-
Strategic Lead- Neighbourhoods
7 months ago
Manchester, United Kingdom Oldham Council Full time**Manchester City Council** *** - Are you an experienced leader who is passionate about making a difference to the lives of residents and the places where they live? If yes, an exciting opportunity has now arisen to lead one of the three Neighbourhood Teams in Manchester (Central area, which includes the City Centre and some of the City’s most culturally...
-
Neighbourhood Officer
7 hours ago
Manchester, United Kingdom Hays Specialist Recruitment Limited Full timeNeighbourhood Officer - Remote Working Visit a Patch in Manchester - 3 Months Temporary **Your new company** Hays are currently partnering with a large housing association based in the North West to recruit a neighbourhood officer on a 3 month temporary contract. The role is home based but does require you to visit a patch of properties in Manchester. **Your...
-
Neighbourhood Connector
7 months ago
Manchester, United Kingdom Step Up MCR Full time**Step Up MCR Neighbourhood Connector** **Salary**: £27,000 per annum **Working Hours**: 35 hours per week, may include some evenings and weekends (open to flexible working) **Contract type**:Permanent (the role is funded for three years by The National Lottery Fund’s Reaching Communities programme) **Location**: Remote working role with travel...
-
Neighbourhood Operative
2 days ago
Manchester, United Kingdom Service Care Solutions - Construction Full timeService Care Construction are currently recruiting on behalf of a Local Council based in Manchester who require a Neighbourhood operative to join their team on a temporary basis. This is for a full time position working 37.5 hours per week, Monday to Friday and may include some weekends. The role involves: Animal Husbandry Minor repairs and...
-
Neighbourhood Housing Officer
7 months ago
Manchester, United Kingdom Bridge of Hope Full timeEden Brown are seeking a highly experienced Neighbourhood Housing Officer on a 8 week temporary contract situated in Manchester The role as Housing Officer is Hybrid - Part home - Part patch working As a Housing Officer your role will involve: - Providing a frontline service to tenants across Manchester - Dealing with ASB issues - Managing Income...
-
Neighbourhood Administration Officer
7 months ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Advert **NEIGHBOURHOODS ADMINISTRATION OFFICER** The Neighbourhoods Administration Officer supports a regional team in the delivery of high quality housing and neighbourhood management services, working to ensure sustainable neighbourhoods, self-sufficient customers and an exceptional ‘first point of contact resolution’ customer experience....
-
Neighbourhood Housing Officer
4 days ago
Manchester, United Kingdom Reed Talent Solutions Full timeManchester City Council have two exciting opportunities for Neighbourhood Housing Officers (NHO) to work on a fixed-term basis at Northwards Housing Group. As an NHO, you will have the ability to help the community grow, become a better place to live and benefit from the satisfaction of making a difference. Pay rate **PAYE**: £13.51 -...
-
Neighbourhood Housing Specialist
2 weeks ago
Manchester, United Kingdom One Manchester Full timeRole Overview:One Manchester is expanding its team, and we're looking for a skilled Neighbourhood Housing Specialist to join us. In this role, you'll work closely with local residents, delivering exceptional tenancy services and contributing to community regeneration.Your Key Responsibilities:Deliver high-quality tenancy services, focusing on providing a...
-
Oldham, Greater Manchester, United Kingdom Great Places Housing Association Full time €32,833Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more...
-
Adult Neighbourhood Team Social Services
2 weeks ago
Manchester, United Kingdom CV-Library Full timeSenior Social Care Role AvailableWe are seeking an experienced and registered Social Worker to join our Adult Neighbourhood Team in Salford.To be considered for this position, please ensure you possess:Social Work England registrationAbility to work in the UKA degree in Social WorkSignificant post-qualifying experienceThe salary range for this role is...
-
Neighbourhood Housing Officer
7 months ago
Manchester, United Kingdom Manchester City Council Full time**About The Role**: **Working Hours**: 35 hours per week **Contract Type**: Full-Time, Permanent **Closing Date**: *** **Driving Licence** - you must always hold a full valid driving licence The successful applicant will act as a member of a team and contribute to the delivery of neighbourhoods of choice through the provision of a comprehensive range of...
-
Neighbourhood Care Operatives
2 days ago
Greater Manchester, United Kingdom Reed Talent Solutions Full timeWe have a fantastic opportunity for Seven Neighbourhood Care Operatives working at a Leading Local Authority in Greater Manchester. This is a full-time role for the next 3 months. **The Role** Your role will be to provide and maintain a clean and healthy environment within a specific neighbourhood area within the borough. Assist in all aspects of Street...
-
Integrated Neighbourhood Team Worker
2 weeks ago
Manchester, United Kingdom CV-Library Full timeAdult Social Worker RoleRochdale's Integrated Neighbourhood Team is seeking an experienced Adult Social Worker to join our team.This is a challenging and rewarding role that requires strong assessment and support planning skills, as well as mental capacity assessments and safeguarding responsibilities.You will work closely with our team to deliver excellent...