Great Places Housing Association | Neighbourhood Services Manager | oldham

6 days ago

Oldham Greater Manchester, United Kingdom Great Places Housing Association Full time €32,833
Neighbourhood Services Manager
£32,833
Oldham
Permanent,Full Time
As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
What youll be doing Handling tenancy-related queries in accordancewith contractual requirementsand Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact-finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What youll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability to deliver a high standard of customer service tailored to an individuals needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise workload in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check
What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day-to-day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly and when needed outside normal working hours to ensure service continuity. An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension- DC Scheme (up to 10% contribution from both colleague and Great Places) WPA- Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place- high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave- Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery- Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club- You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Help with transport - We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work.
The Company
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide range of services and promoting partnership work to create vibrant, sustainable communities.
At Great Places, we are committed to using inclusive hiring practices.By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

JBRP1_UKTJ

  • Great Places Housing Association | Neighbourhood Services Manager | Oldham

    5 days ago

    Oldham, United Kingdom Great Places Housing Association Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more...

  • Neighbourhood Services Manager

    2 days ago

    Oldham, United Kingdom Great Places Housing Association Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent, Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.You will deliver a comprehensive and responsive housing management service.You will also be supporting those most vulnerable in our communities.The role involves liaising...

  • Neighbourhood Services Manager

    2 days ago

    Oldham, United Kingdom Great Places Housing Association Careers Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more...

  • Neighbourhood Services Manager

    5 days ago

    Oldham, United Kingdom Great Places Housing Association Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more...

  • Neighbourhood Services Manager

    2 days ago

    Oldham, United Kingdom Great Places Housing Association Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more...

  • Neighbourhood Services Manager

    6 days ago

    Oldham, United Kingdom Great Places Housing Association Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more...

  • Neighbourhood Services Manager

    7 days ago

    Oldham, United Kingdom Great Places Housing Association Full time

    Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them...

  • Supported Housing Service Manager

    6 days ago

    Oldham, Greater Manchester, United Kingdom Great Places Housing Association Full time €32,833

    Neighbourhood Services Manager £Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You...

  • Housing Expert Advisor

    4 weeks ago

    Manchester, United Kingdom Great Places Housing Association Full time

    Expert Housing Advice and Case ManagementWe are seeking a skilled Housing Enforcement Specialist to join our team at Great Places Housing Association. This role will involve providing expert advice and guidance on housing law matters, preparing and presenting cases in court, and managing complex cases.About the Role:Provide expert advice and support on...

  • Great Places Housing Association | Independent Living Coordinator | stockport

    1 week ago

    Stockport, Greater Manchester, United Kingdom Great Places Housing Association Full time

    Independent Living Coordinator Permanent,Full Time Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and...

  • Neighbourhood Services Manager

    3 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Senior Housing Officer – South Region Our Neighbourhoods Team is growing... Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your...

  • Neighbourhood Services Manager

    6 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: £32,100 **Job Type**: Full Time **Location**: GM Central - Bolton South **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. You will be the key contact for all customers in a defined patch and directly deliver a...

  • Great Places Housing Association | Independent Living Coordinator | stockport

    1 week ago

    Stockport, Greater Manchester, United Kingdom Great Places Housing Association Full time

    Independent Living Coordinator Salary£26,313 LocationStockport Permanent,Full Time Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is...

  • Neighbourhood Services Manager

    6 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: c£32,100 **Job Type**: Full Time, Permanent **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. You will be the key contact for all customers in a defined patch and directly...

  • Senior Housing Law Advisor

    3 days ago

    Manchester, United Kingdom Great Places Housing Association Full time

    GREAT PLACES HOUSING ASSOCIATION is seeking a Senior Housing Law Advisor to provide expert advice and guidance to our colleagues, preparing, managing, and representing legal cases to resolution.About the RoleSalary: Up to £40,211 per annumLocation: Flexible within Greater Manchester or LancashireThe ideal candidate will have a strong background in housing...

  • Neighbourhood Care Planner

    6 months ago

    Oldham, United Kingdom First Choice Homes Oldham Full time

    First Choice Homes Oldham (FCHO) aims to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham. We are committed to boosting the Oldham economy and providing excellent benefits for our employees. A future-focused and...

  • Senior Housing Officer

    1 month ago

    Manchester, United Kingdom Great Places Housing Association Full time

    We are currently recruiting for x3 Senior Housing Officers in North Manchester, South Manchester & Stockport. (This role is called a Neighbourhood Services Manager at Great Places) Do you want to work for an ethical organisation that empowers its colleagues and customers;  provides a competitive salary; recognises your efforts AND encourages you to...

  • Area Services Manager

    6 months ago

    Oldham, United Kingdom Great Places Housing Group Full time

    **Salary**: £42,000 **Job Type**: Full Time, Permanent **Location**: Oldham Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. **What you'll be doing** - To provide operational line management of a team of Neighbourhood Services...

  • Housing & Enforcement Specialist

    1 month ago

    Manchester, United Kingdom Great Places Housing Association Full time

    Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including antisocial behaviour, you will be required to deliver a high level of service to colleagues and customers in a busy demanding team. ...

  • Housing & Enforcement Specialist

    4 weeks ago

    Manchester, United Kingdom Great Places Housing Association Full time

    Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including antisocial behaviour, you will be required to deliver a high level of service to colleagues and customers in a busy demanding team. ...