Area Services Manager

6 months ago

Oldham, United Kingdom Great Places Housing Group Full time

**Salary**: £42,000

**Job Type**: Full Time, Permanent
**Location**: Oldham
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

**What you'll be doing**
- To provide operational line management of a team of Neighbourhood Services Managers, and have sub-regional accountability for the allocation of homes, delivery of high quality housing management services including; rent account management, anti-social behaviour, tenancy & estate/scheme/neighbourhood management, void management and complaint investigation.
- Have a clear understanding of how services are being delivered, use data and evidence to improve service quality and performance.
- To ensure the effective handling of customer complaints so they are dealt with in a timely manner and in accordance with our procedures, and to minimise escalation
- To recruit train and manage the team effectively ensuring performance standards and targets are met and take appropriate action to address concerns.
- To provide support to the Head of Neighbourhoods in the strategic and operational management of the region and deputise for them in their absence.
- Contribute in working groups to improvement services including drafting guidance and policies and organisational change.
- To promote and represent Great Places in external meetings and partnerships, working with local authorities and other agencies to identify opportunities for service improvement and new business including development opportunities.
- To work with Development and Assets colleagues on the acquisition, options appraisal and divestment of properties
- To embrace change and encourage innovation
- To deliver local communications, supporting the delivery of key messages and ensuring effective engagement with colleagues and a range of stakeholders

**What you'll need**
- Relevant professional qualifications/ memberships (Institute of Customer Service qualification, IoH qualification).
- Management skills - a track record in strong operational management with experience in management of projects desirable
- The ability to motivate, inspire and influence a diverse and dispersed workforce by example and persuasion
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service and management of service contracts
- Understanding of the roles and functions of statutory and non-statutory agencies and build fruitful relationships with them
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail

**What we need from you**

To lead and embed a high support/high challenge culture that enables individuals and your team to realise their potential by:

- showing inspirational leadership and role-model behaviours in accordance with the our competency framework
- timely and effective performance management
- communication and feedback and capturing and implementing the learning from mistakes;
- showing effective and positive leadership through coaching, support and as a positive change agent.
- As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role.
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
- Great people skills and a track record in change management
- Commercial insight and willingness to embrace a culture of data driven decision making
- Professional, self-reliant and value led with integrity, inclusivity and respect for diversity
- Ability to travel between sites and to meet external commitments
- Ability to use coaching techniques to support colleagues to achieve results and be accountable for their actions
- Effective problem solver and champion for change and improvement
- Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing understanding and empathy
- To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity, represent Great Places at customer and other stakeholder events and take part in on call rotas to support business continuity as required

**What we give you in return for your hard work and commitment**:

- Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets
- Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

REF-208232

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